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"Great customer service "

"Jonathan and Lyle were both great to work with! My roof was done much sooner than expected and the gutters look great too! Highly recommend them!!"

"Very helpful, considerate and did a great job!"

"They did an excellent job on my basement they were professional and polite. They cleaned up after the job. They kept me informed as they did the work."

"Great experience having my gutters replaced! Cameron and his team showed up on time, and did a great job with the installation. Everything looks clean and works perfectly. I really appreciate the quality work and would definitely recommend them to anyone needing gutter work done."

"We were seeking an estimate for new siding. We scheduled an appointment to get an estimate which turned into a 3 hour explanation on how great and full of integrity the company is. We agreed on a price (only good for that evening) with financing of 2 years no payment, no interest plan. This turned out to be false and I received a bill right after work was complete. The company was able to negotiate a 18 month no payment, no interest after the fact which helped, but still put us in a bind. When they finally came out to do the work, they ran out of the siding we ordered saying they used some of ours to complete another job. Unfortunately for us, we had family and friends over for holiday weekend with half finished siding on the house. We had property damaged by the workers which the company said they would pay for, but never did. Finally able to contact the salesman that suckered us in this deal said he would send a gift card to cover damages, but that didnt happen either. AVOI"

"When Universal Windows Direct makes a mistake, the customer is screwed. In 2024, we got a quote for two ValueLine entry doors with adjustable hinge attachments for $4400. The crew installed the doors and we were pleased with the new doors. Fast forward to February 2026, after cycling through bitter winter cold and oppressive summer heat, one door was opened and would not latch when closed. Called Windows Direct and asked for help. They sent over a High School DropOut to correct the problem. He discovered that the doors don?t have an adjustable hinge attachment as spelled out in my quote. HSDO was clueless. I had to instruct him how to fix the latch strike plate. HSDO said that my quote was in error, ValuLine doors aren?t delivered with adjustable hinge attachments. Windows Direct made a mistake in the quote and they just don?t give a sh$t about the customer. Apparently the Warrantee doesn?t cover incompetence. Windows Direct failed to deliver and betrayed my trust. "

"Very professional while telling me that the damage inside my home due to gutters improperly installed is not their problem"

"Every thing went great and in a timely and reasonable price they quoted in advance. A lot of places try to up there prices after there quote but they held firm with there pricing quote. If we had any questions they were there with answers. Great people to work with."

"Money well spent! We have had Alvin and his crew do work on our home twice now. They are efficient in not only costs but time and do everything with pride and hardworking. Amazing job again and have already started making plans for work in the future season."