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"I would not hire these guys again"

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

"Excellent job replacing under cabinet lights."

"PALMER GAS & OIL in Atkinson NH After 39 years with this company and at every residence since 1986, in new home commercial construction, this company is charging me $189 to remove "their" tanks from my property. I have never been late with a payment in almost 40 years. I found propane at a significantly lower rate, so I had to switch. I highly recommend Irving Oil & Gas, and say, BEWARE of Palmer Gas & Oil. expensive and greedy, no loyalty to good customers."

"Tyler was quick to respond, polite, and communicative. He gave me a competitive estimate from the start, was clear about the planned work, and scheduled the furnace replacement quickly (within a week). I will use his services again and recommend his company."

"Fantastic service!"

"Very well, above and beyond the call of duty."

"We can not say enough! Our furnace died, Saul came right away to assess the problem and explained that the heat exchanger was gone and we would need a new unit. We thought it was going to cost a fortune! We were pleased to find that was NOT the case. The crew came in, installed the new unit in record time, professional and courteous. They cleaned and left everything spotless. They even helped us register the product for warranty. I would highly recommend them!"

"Hometown was able to fit me into their schedule on a short notice, come in and service my two furnaces (multi family), and did so at a price point that was fair. Jordan, the owner, was the one who came out to perform the routine service, and spent the time to answer my questions and show me specifics about my furnace and water heater, which I appreciate. Looking forward to working with them again."