
Serving Cooksville, MD and surrounding areas
Approved (Corporate)
In business since 2001
Warranties offered
Credit card accepted
"JW Home Improvement performed the renovation of two bathrooms over two years ago. One of the two bathrooms appeared to spring a leak twice near the guest toilet, but we did not see the puddle develop. We called JW since they did the original toilet (+wax ring), subfloor, and tile install. Scheduling sent an estimator (Jesse) to come out and look at the project and a tech (Marcos) was sent over the following week. Both guys went above and beyond what we expected. We hoped JW would work with us on the price for the work if the issue stemmed from an original install issue. Luckily, Jesse was understanding and even though we couldn't tell if it was an install issue or breakdown of the toilet itself (not their fault) until the toilet's removal, he worked with us on the price anyway; this was also despite the fact that we were beyond the 1-year warranty on the work. (Kuddos #1). We were scheduled for 4 hours of work. Marcos assessed the area and did not find a viable bathroom related source for the leak. During several test flushes, he checked the seals, toilet bowl connection points, the water line, and under our sink. No leak after 25 minutes. Likely it may have been our 4 yr. old being stealthy. He recommended holding off on unnecessary work and calling JW if a leak was observed again. (Kuddos #2) Then, when we were preparing to sort out payment, Jesse came back and told us not to worry about the cost since nothing had to be done, which surprised us since they still sent Marcos out. Another company may have not said anything and re-installed the toilet anyway. (Kuddos #3) We will definitely be calling JW again."





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