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"We called on a Saturday and left two messages on what seemed to be their emergency response line, no callback. We had used them before for a large job just a month ago so I had one of their plumbers' numbers, texted him and never got a reply. Finally on Monday I got a response - if this had been a larger leak I would have stopped right here and called a more responsive plumber. We were contacted on Monday and they said they could come out that afternoon, I met them at my house within the contact window and got several notices they were coming via email and phone call. They were prompt and responsive once we got them on the job. Two plumbers came out; the lead plumber said he could replace the valve, but then said that they really should replace both hot and cold valves since they both were old. He gave me two quotes, one where he replaced just the leaky valve and the faucet install and it was somewhere around $325(!) - the second where he did both and the faucet for $275. Both of these were more than I wanted to spend and I was pretty confident about my ability to replace the faucet, so I said specifically "I want you to only replace the hot water valve, nothing else". According to the itemization on the receipt, this should have been around $160 or so. They go get parts and get to work on it, but then after a little while they ask me about re-using the faucet, if they could damage it to get it off. I was definitely confused and alarmed at this point, they were supposed to just be replacing one valve - I come into the kitchen and they had started pulling out the old faucet and already pulled off the old lines that came up from the valves and effectively damaged it to the point that we had to proceed with the new faucet. I was upset about this and they offered to discount the total price by $50 to compensate for the misunderstanding if we proceeded with the faucet replacement; apparently he had thought I was going with their first quote. He went ahead and put in the new faucet and new lines up to it from the valves, and replaced just the one broken valve. I was glad to have the new lines put in as they were more secure and the work was done neatly. I did have the wrong faucet type (no sprayer). and had to go back myself and swap that out after they left, but that was my fault for purchasing the wrong type - a warning would have been nice, but they did what I asked and I can't fault that. Overall, I was put off by the "upsell" nature of the call - it felt like they were adding work to bump up the price and I have already spent nearly $4000 with them replacing pipes this year, so that felt like they were trying to just milk me. And while I think it was a mistake and the guy really just didn't hear what I said, I ended up ultimately paying for work I didn't really want done - it was discounted enough that I wasn't too upset though. Michael's has never been the cheapest option but they do good work, so I didn't mind getting my major pipes replaced through them. I don't think I will call them for smaller service issues again though, and it seems I can't rely on weekend service from them in an emergency."

"James came out to give me a quote even during a rainy / storming evening (that shows commitment). He described the procedure and the details and a timeframe. Heath was very courteous and professional when I talked to him on the phone. I was pleased with how fast they were able to finish the job and the improved pressure in the faucets. I will use them when I add a second bathroom to the home"

"Brian repaired my master shower, something I had spent 2 years not wanting to use because of all the problems. He was professional, courteous, efficient, and barely made any noise or created any dust! And my shower looked like new after he left - and functions like a new shower. Can't get any better than that. I will definitely call Brian again if I have any work that needs attention at my house."

"Steve was a huge asset to our home renovation. We purchased a 30 year old home that was in need of some updates and refreshes. Steve showed up on the day we closed to get us a quote, and go over each item in detail. He came up with a line by line price for each repair we discussed as well as an overall total. We knew we'd need about 3 weeks worth of work, so as you can imagine, once we got into things, we needed to add this, remove that, and fix this other piece. Steve was incredibly flexible with our changes and was able to work around and with the other crews that were doing painting/tiling/etc. He stuck to his timeline, his price, and his word that he was always on time, and he would leave our home as clean as he found it. I've made sure to keep his number in my phone because I'm sure we'll have other things pop up, and I won't hesitate to call Steve for the job. In the end, Steve had cased in a pass through shelving unit and turned it into a wall, he made a false wall above our mantle so that we could have power and cable above our fireplace, he delivered and replaced all our toilets, he repaired a toilet flange that was too high, he removed our built in communication system and patched the drywall, removed an old built-in 'breadbox' attached to our cabinets, installed a new countertop on our wet bar, and the list goes on and on. All the work he did was top notch and we couldn't be happier with the end result!"

"Extremely knowlagable technicians. But better than anything I just felt like they treated me like family. I actually called them back out a few months later to install wood floors throughout and they look fantastic."

"Ana is a hardworking woman, always doing her best work. I was very impressed by the excellent work she did in a such little time. I totally recommend her if you have any small projects at home and do not have the time or energy to do them, I recommend giving her a call. I will definitely hired her for my future cleanings or small projects again."

"Jamison and Matt were great to work with. They were generous with their time in coming out and talking through what I needed to do to repair the gutters on my house and fix our drainage issues. Matt was very knowledgeable about drainage issues. They quoted me the best price among other bidders and explained the benefits of repairing my gutters vs the benefits of replacing them. Jamison knows his stuff when it comes to gutters and the different guard systems out there. I went with the repair option and saved a fair amount of money. It did take a few weeks for us to get the workers out here to do the work, but when they did make out here, they were polite, professional, and did great work and got it all done in a day. I'd happily work with Monster Home Services again."

"Everything I wanted done was completed and they did a great job. Very professional and efficient. I am very pleased with the project."

"Jeremy was great to work with. We had a general idea of what we wanted to do but we not sure of how best to make it all come together. Jeremy listened to what we wanted and suggested a great solution. The final project ended up being far better than I expected."

"Mr. Worley was very professional and did an excellent job on each project. I am very pleased with his work, and I highly recommend him.
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