Get matched with top fridge, freezer or ice maker repair or service pros in Crawfordsville, AR

"It went great and I left Harmond and Neli a great review on the chat survey that I wish I had copied to past here as I wrote everything I felt about the Tech and the company and it was all good. I will be using the Neli services again when any of my appliances need attention / repair. Thank You Neli."

"We have ordered several replacement parts for various appliances (dishwasher, refrigerator, washer) and everything has always been satisfactory.  Website shows videos on how to install certain parts and also include a diagram of your appliance.  Fast shipping.  Very helpful! <br />"

"This narrative details our experience with Mr. Appliance during our attempt to repair our 2016 LG-manufactured Kenmore Elite refrigerator, which had lost its ability to maintain sufficient cooling. To begin, without exception their employees, be they the technician who came to our home to troubleshoot and repair our refrigerator or those with whom I spoke on the phone (I shall refer to them as their office staff) were unfailing polite and congenial. What's more, on the two occasions their technician visited our home he made a point of donning disposable fabric shoe guards before he entered the house, a simple gesture we genuinely appreciated. However, this is the extent to which our satisfaction with Mr. Appliance ends, and here's why. The communication between their office staff and their customers is extraordinarily poor to the point of being non-existent. While their technician showed up promptly on the morning of Wednesday, July 24 for our first scheduled appointment, our next three service calls were all no-shows. The technician originally diagnosed that the faulty component in our refrigerator was a failed thermostat, and using his iPad, scheduled a return visit five days later, on Monday, July 30 between the hours of 8:00 AM and noon. No one more than I (as a retired airline captain) understands that replacement parts are not always on hand, and that it can prohibitively expensive to maintain a ready supply of replacement components in stock, but having said that, if the part is unavailable at the time of the scheduled repair the customer should be told this ahead of time. We arranged our schedule to expect their technician to arrive by noon on July 30, and when I called their office after 2:00 PM I was told that Mr. Appliance's customary daily UPS delivery had not yet been made, thus the new thermostat had not arrived and, as a result, our service appointment had been rescheduled to the following day, on Tuesday, July 31. The technician returned the following morning and his subsequent inspection of our refrigerator revealed that a portion of its compressor had failed as well, and upon giving us an estimate of what it would cost to remove and replace the compressor, we agreed to have this repair done. Showing us the available (open) service call dates on his iPad, he promised to return three days later, on Friday morning, August 3, between the hours of 8:00 AM and noon. Once again, he never showed up that morning, and when I called Mr. Appliance later that day to inquire about his whereabouts, I was told that we had been rescheduled a week later to the afternoon of Friday, August 10, because a replacement compressor had not been found. Becoming wary by now, I called their office on Thursday, August 9 to verify that a Mr. Appliance technician was scheduled to arrive at our home the following day, on Friday, August 10 between the hours of noon and 4:00 PM. I was assured that he was. However, once again this was not the case, for at 3:07 PM the following day, Friday, August 10, I called to ask if a technician would be arriving at our home within the next 53 minutes as we had been promised the day before. The answer again was "No, we haven't located a replacement compressor yet, but we'll call you when we do to make another service call appointment." When I asked why we were, once again, never advised of this, I was told that at precisely 4:32 PM the previous afternoon (on Thursday, August 9), approximately one hour after I had called to verify our appointment, a member of their office staff called and left a message to say that our service appointment had been indefinitely delayed. We found no such voicemail message on either our home landline telephone answering machine or on my cell phone. Moreover, as each our our home's three landline telephones have Caller ID and digitally record the number of each incoming call, we found that only two telephone calls were made to our home that day, both telephone numbers we easily recognized, with the second call being made at 12:54 PM, not 4:32 PM. Thinking that the Mr. Appliance office may have incorrectly recorded our telephone numbers, I called back on Monday afternoon, August 13 at 3:30 PM to verify that information. The young lady who answered recited what she found stored in their computer records, and our contact information was absolutely correct. What's more, when I called their office on three separate occasions to learn the status of finding a replacement compressor, I was promised by each supervisor with whom I spoke that we would be called back with an update "within a day". That, too, never happened. We heard nothing. Again, I understand the difficulty in securing OEM replacement parts, particularly when LG refused to release a new compressor to Mr. Appliance simply because we had bought our refrigerator from Sears, and insisted that we would have to call one of Sears' service centers to schedule repairs. (We were told that on Tuesday, August 14 when a female representative from "LG Electronics" in Alabama telephoned to tell us this). We genuinely appreciate the efforts that the staff of Mr. Appliance went to locate and secure a replacement compressor for us, but what baffles me is the complete lack of courtesy and consideration on their part to apprise us, the customers, of any appointment cancellation well before the service technician is supposed to arrive. Having to wait for replacement parts to arrive is irksome enough, but waiting around for half a day for a technician to show up when he never intended to in the first place is downright annoying, especially when it happens three times within a twelve-day period. So, would I recommend Mr. Appliance to any other potential customers in need of an appliance repair? Absolutely not."

"I wish I had used these people earlier. I ordered a part for my dryer and was able through their instructional video to fix it myself. Let me tell you I am "mechanically challenged" in just about every way. LOL I may have cut myself through my own stupidity but I did it. it was easy and I did not have to pay a repair man for a simple fix. Thank you so much!"

"when tech showed up the dryer seemed to be working and heating however it did not when I called, seemed the heating element was cracked creating and off and on working condition. I went ahead to repair the problem by purchasing a new heating element. I was surprised however that the tech expected me to pay in full before he ordered the part and repaired the problem, but I did using my credit card knowing if there was a issue the credit card co. would have my back, The part was order and Alex fixed it as soon as it came in and was great"

"<p>Ray came on a weekend (he comes as fast as he possibly can every time) and diagnosed the problem with the dishwasher.  He couldn't fix it on the spot because it required a number of parts he didn't have. All of the wiring and the computer board in the dishwasher were burned up.  He ordered the parts and replaced them as soon as they came in.  </p> <p>Ray used to work for King Parts and Services and when they went out of business he went into business on his own.  He is very nice, prompt, professional, honest, and knows his appliances.  He has worked on all of mine.  He noticed my icemaker needed cleaning when he was fixing my oven and did that for me gratis.  </p> <p>I called him when my son was going to buy a new refrigerator to get his recommendations!  Who would know better?  </p> <p>I highly recommend Ray when one of your trusty machines goes south.</p> <br />"

"I got the parts I ordered, they were packaged very well and Ashley was an absolute gem to deal with. I had an issue with my parts I received and she jumped right on the matter and resolved it immediately. I am completely happy with this company and will definitely use them again for any parts needed on any of my appliances. Completely professional, courteous and thorough!"

"The toilet was repaired by Chris who was not only pleasant, but offered up a lot of information that I found helpful.  As much as Chris was a knowledgable, skilled plumber,  and got the job done quickly and efficiently, I also have to recognize Andy as one of the most pleasant and accomodating business owners I have ever dealt with.  I would highly recommend this company to anyone for plumbing and/or appliance repairs. <br />"

"Our year-old 3D HDTV was hit by lightning. Panasonic informed us that Whitby TV was an authorized repair service for our TV. It is out of warranty, btw. I put in a request for service (I believe on a Monday) on their website. Soon after, I received a call and was informed of the charge to pick the TV up and take it in ($95) and that that amount would go towards the repair. Two people came and picked the TV up the next day and were very nice and professional and careful with the set. I received an estimate soon after (I believe the next day), and was told the part needed to be ordered. I authorized the repair and was relieved I would not need to replace the set. I was called on Friday morning to tell me it was ready and my husband set up a time to receive delivery that afternoon. He informed me the two who delivered were very nice and helpful. I believe they were the same two who picked it up. Also, since our satellite system was blown out as well, one of the delivery people was helpful in getting us in with the satellite company so that could be repaired more quickly as well. They went above and beyond. They made a very stressful situation so easy!"

"I have never had any problems with Sears, whenever we have called them, they have come to do the repairs, I have a plan so if anything has a problem, they come over and fix it and we have never had problems. They are expensive but they do a good job and they are reliable."