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"They did a great job. My only issue was multiple people showed up at different times to look at my garbage disposal, and I had only spoken to one person. I’m not sure if that was a miscommunication through their company or through Angi, but the guy I spoke to on the phone, wasn’t the guy who completed the job, but he showed up about 10 mins later when they were already in the middle of replacing my garbage disposal, which made it a bit awkward, but again, they did a great job. "

"I thought my refrigerator died so I was very upset. I went off a recommendation from a friend and I am so glad I did. Scott was very professional and courteous and had my refrigerator back up and running quickly. He really seemed to care which is something that is missing in service nowadays. Great job and I would highly recommend him to all my friends and family. Excellent value and excellent service."

"Came back from Jersey and found the fridge warm and food ruined. Total gut punch. Called in and a tech showed up same day. Walked us through everything, fixed it fast, and didn?t talk down to us. "

"Davidson and Son. I had a deck around my pool put up exactly 1 year ago from today by Justin’s and his crew and it is now separating from every joint and he refuses to fix it. He told me he would be back last year because the wood started to warp after a month of being up and he never came. I let it go because it was only a couple pieces but now the entire deck is separating. There are a ton of nails and screws the deck posts were pit directly into the ground instead of using sona tubes so it will surely rot a lot quicker if it was done the right way. Mind you this is someone I have known for years as well and does not stand behind his work and told me he spent enough time on it and will not fix it and doesn’t make the wood. Except if everything was plum etc. it wouldn’t be doing this."

"Don’t hesitate - make the call; we’re so glad we did! I will definitely call Paradigm Plumbing for our future projects! It was such a pleasure to work with Ross and his crew. They respond quickly and their work is top quality."

"Things have to be pretty bad for me to leave a negative review. I hate to do it but in this case it’s necessary. Frank came over to look at my fridge and had an extremely thick accent. Not a complaint but there was a large language barrier to begin with. When he came into my house, he said he was from house. Which I now realize he meant house appliance repair but even with the accent I know he didn’t say anything after house. Now I had called several people from houzz and Angie’s list. I KNEW he was hired From angi because I called his company purely because there was a special offer/promotion for the service charge. I said to him oh I thought I got your number from Angie’s list. Frank told me they were the same thing. I asked him directly if Angie’s list and house were the same thing. He said yes. Ok, I chalked it up to maybe he didn’t understand my English. It’s important to note that when I made the appointment I mentioned the promotional discount on Angie. She said to tell Frank when he showed up. Then after he was in my house, Frank said he would not honor the discount. He said he knew nothing about it. Even after I showed it to him on the website he still would not lower the very expensive service charge just to enter my house. So I told him water was laying under the bottom ice drawer and freezing. He seemed to know what the problem was without even looking at it but when opening the fridge, he mentioned the seal should be replaced. But he also added …in the future. That it was not necessary right now. Then he told me he’d be back in a few days when the parts came in. He started to walk to my front door. I had to ask him what parts he was ordering. Somehow, without any discussion, he also put in an order for the refrigerator seal. I asked him how much the Parts were. He gave me a serious attitude like he was bothered by a stupid question. I told him I was not going to OK any charges until I had that information. He said he wasn’t sure of the prices and From what I could understand, I heard he was going to just tack it on the credit card that I had to give them when I made the appointment. He was very rude and seemed frustrated that I couldn’t understand him. I was very polite about it but I did have to ask him to repeat himself multiple times. I asked him to send me an estimate for the repair and we could possibly make an appointment after I saw the price. Frank told me he would send it that night. I did not receive it. Then theres the phone number weirdness. I was Repeatedly given a different telephone number every time I tried to contact them. I would call a number, had to leave a message, and then someone would call me back from a different number. On their message, they gave me a different number. I found this all to be very shady. They called me once after that and just left a message letting me know they took the liberty of making an appointment for me. It was my machine so I had no conversation with them. I called them back the day of the appt. and then was told the part wasn’t even in. So the service guy couldn’t make the appointment that they had scheduled for me without my consent because the parts (I never approved because I never received the estimate) did not come in and they never even called to let me know. Then I never heard from them again. I called several times. They never called me back. I finally gave up. I was so aggravated and there was/is absolutely no trust with this person or his business. So I had to pay $189 for him to come out just to look at my fridge seals that was not even why I called him. I later saw his website where it specifically states that they like to talk to people first and try to troubleshoot over the phone so as to save customers from having to pay that service charge. I was not offered this service! Considering that when he came in to my house, he didn’t need to even look at the freezer added to the fact i showed him the offer for discount service charge, I really don’t understand why I was charged so much. I ended up calling another company and it was $106 for them to come out and repair the problem. The whole encounter, from beginning to end, was a nightmare. It would’ve still been bad if I hadn’t had to shell out so much money. I won’t even use Angie anymore. That’s how bad the experience was."

"I scheduled an appointment with them in response to their ad to flush a hot water tank for $49, no trip charge or add on expenses. After scheduling and in advance of the appointment I called for details regarding the service to be provided at this very hard to believe price. No matter what time of day I called I was always routed to an answering service that only scheduled appointments. Each time they said they would reach out to a manager to get my questions answered. After 3 calls and an email without a response, I cancelled my appointment."

"I went with Encore because of the steady 5 star reviews. WOW! What an amazing professional, and what a pleasure to work with. I will only use Encore moving forward. Highly recommended!"

"The owner, Luis, was very accommodating and professional. He was on time and worked throughout the day. His team made sure to clean up every area that they were working in. Before all work was completed, they would ask me to go over and look for anything to make sure I was fully satisfied. I will be using them again"

"Excellent everything was explained as to what happened and what he had to do to fix the problem 💯"