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"I am extremely satisfied with the product and services. The installation was efficient and properly done. I have used this company before for roofing and trust their work."

"From beginning to the very end, AWESOME! On time for the estimate and on time for the scheduled installation day. Every membership the staff was friendly, knowledgeable, patient with all with questions. The roof replacement was done quickly and cleanup was thorough. We are very happy."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Completed Exteriors, LLC exceeded my expectations of a superior job replacing my roof. They even replaced 7 areas of my rotting roof and replaced it with new boards. They are licensed, insured and completely legitimate. In my personal opinion they gave me honest competitive estimates without trying to take advantage of me. My only advice that I can give you is to get at least 5 or 6 estimates before you choose. Complete Exteriors gave me about the same bid as 2 others companies. Don t sign any contracts until you received all your bids plus written estimates, plus have the actual funds available. I chose Complete Exteriors because there was no sales pressure, they seemed better prepared and gave more than one option to choose from the cheapest to the a better quality shingle on my house. I choose option 2 which was a better warranty, better quality shingle. The other 2 companies only gave me one option, too much sales pressure and too eager to push me to sign a binding contract after 3 business days. These two companies were just way too hungry to get my business and that gave me red flags to hold off. I checked out Complete Exteriors and found out that this company would sponsor and donate money for school sports events so kids can have the right equipment to play sports is okay is in my book. They gave back to the community and I like that."

"They were very nice and stood behind a free inspection of my roof. I would call them again if I have any future needs."

"The crew who replaced my roof did a great job! They inspected all of the plywood and everything was still in great shape other than one piece of wood needing to be replaced. I am happy with the end result, and have already received so many compliments on the new roof! I will definitely recommend Home Genius to all family and friends!"

"Mr. Yoder started construction in November, approximately three weeks later than planned. This was due to his having been unexpectedly hospitalized with appendicitis. However, in that time he kept us completely informed as to his status and when he expected to start by calling us at least once a week. He also ensured all government paperwork and permits were obtained and this effort was part of the final bill.

The work went very smoothly, with some inevitable, though minor delays due to bad weather (it was November and December, after all). He cleard the foundation area and three-foot-deep holes for the main support posts, which were anchored with cement. He next put up all of the framing, siding, roof, etc. and installed the windows and doors.

Work such as laying the concrete for the floor, intalling gutters and downspouts and electrical work were handled by subcontractors, the price of which also was included in the final bill. Please note, the original asking price was about $19,000, but we requested some additions, such as wall insulation and installing a new sidewalk concurrent with the garage foundation, which added to the price.

The work began on Nov. 16, 2011, and was finished just before Christmas.

We have photographs of the work in progress and the finished garage available to be emailed to anyone interested in seeing Mr. Yoder's work."

"Very satisfactory. He came on time to see what needed to be done. He and my son looked it all over and decided how to repair the roof. Mr. Stehm (I believe that is his name, pls forgive my mistake if I'm wrong) gave the most reasonable price. I got another estimate from another outfit for $1,000.00. Mr. Stehm came on the appointed day and fixed the roof w/in a reasonable (4) hours. Also, he cleaned up after himself.
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"The service went extremely well. The price was not the cheapest, but I think it was the best value for the money. I have been tremendously pleased with the service. We had a problem with the screen door on the sliding glass door that I had done. They came out until it was fixed. They eventually had to replace the screen door."

"The installer very sensibly installed the replacement gutters to match the previous installation. This placed the downspout  about 2 feet from the end of the gutter. As I realized this would lead to pooling in the space between the end of the gutter and the downspout and be a breeding ground for mosquitoes I voiced my concern to the installer who had just finished doing a very fine job.
    After consulting head-quarters he agreed to reinstall just to make me happy. I asked if he thought a simple patch over the existing downspout hole as well as installing a whole new gutter (which he was preparing to do at no extra cost). He looked relieved and said it could be guaranteed to work well. The downspout is now attached to the end of the gutter and I am very satisfied.
    I will definitely be using this company again and will highly recommend them to anyone who asks.
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