Casteel Heating, Cooling, Plumbing & Electrical
Casteel Heating, Cooling, Plumbing & Electrical
At Casteel Heating, Cooling, Plumbing and Electrical, we provide world-class service to our customers, just as we have since 1987. Founded by Jan and Bob Casteel, our company was built on honesty and customer-focused care. To this day, we offer our Amazing Care Guarantee: We’ll take amazing care of you or we’ll refund your service call fee. Our expert team of plumbers, electricians, HVAC technicians, and system design managers performs top-quality repairs and installations while ensuring you are completely satisfied with your entire customer service. Because we offer so many services under one roof, you’ll save time and money by making one phone call to Casteel. Formerly: Knight Air Conditioning and Heating Company
"The heating was fixed but I am very unhappy about the pricing and lack of transparency. The service technician tried to upsell me a $200 safety valve that I “absolutely needed” (but online said should be able to be installed for less than $50 and was just another added feature to shut off the AC if the drain was clogged). The technician said he would not charge me for the repair on my dampener but I got a $40 charge anyways after refusing to pay for the safety valve, which I said I would buy myself. When I had spoken with Casteel on the phone the night before, they said the $40 charge would be for a second HVAC unit, which ultimately did not get serviced. I never received a detailed explanation of these charges and instead said this was a “miscellaneous fee” for repairs. They got the job done but I do not think I would hire again solely because I felt like I was being taken advantage of for most of the visit. I could not get the $40 charge removed after calling Casteel and explaining the situation. So it was a $129 service call with no parts replaced more expensive than other providers."
Shihua L on March 2019
At Casteel Heating, Cooling, Plumbing and Electrical, we provide world-class service to our customers, just as we have since 1987. Founded by Jan and Bob Casteel, our company was built on honesty and customer-focused care. To this day, we offer our Amazing Care Guarantee: We’ll take amazing care of you or we’ll refund your service call fee. Our expert team of plumbers, electricians, HVAC technicians, and system design managers performs top-quality repairs and installations while ensuring you are completely satisfied with your entire customer service. Because we offer so many services under one roof, you’ll save time and money by making one phone call to Casteel. Formerly: Knight Air Conditioning and Heating Company
"The heating was fixed but I am very unhappy about the pricing and lack of transparency. The service technician tried to upsell me a $200 safety valve that I “absolutely needed” (but online said should be able to be installed for less than $50 and was just another added feature to shut off the AC if the drain was clogged). The technician said he would not charge me for the repair on my dampener but I got a $40 charge anyways after refusing to pay for the safety valve, which I said I would buy myself. When I had spoken with Casteel on the phone the night before, they said the $40 charge would be for a second HVAC unit, which ultimately did not get serviced. I never received a detailed explanation of these charges and instead said this was a “miscellaneous fee” for repairs. They got the job done but I do not think I would hire again solely because I felt like I was being taken advantage of for most of the visit. I could not get the $40 charge removed after calling Casteel and explaining the situation. So it was a $129 service call with no parts replaced more expensive than other providers."
Shihua L on March 2019
