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"My story is basically the same as all of the other terrible reviews I have read about Lake Area Appliance Service : a HORRIBLE experience and no resolution. Our dishwasher recently stopped working (water wouldn't drain), so I called AHS to have someone come out, and they sent someone from this company. The guy spent a total of about 10-15 minutes at my house, and all he did was open the dishwasher, looked inside, and somehow determined (through a sixth sense, I suppose) that the main control board and pump were shorted out and that the motor was rusted. Those are all lies, since the dishwasher still powers on and runs fine (it just won't drain the water). As for the motor being "rusted" and his claim that he found a lot of rust on the bottom of the dishwasher, those are all false also. He never pulled the dishwasher out to examine anything, and I'm not a dishwasher "expert", but I DO have common sense, and I know I can make a pretty accurate assumption that you simply cannot diagnose a rusted motor without removing the standing water and disassembling certain parts to get access to the motor. Of course, just like with the other negative reviews, AHS refused to repair the dishwasher, claiming "the conditions were not normal wear and tear" and even cited "sitting in standing water" as the cause for the rust that was apparently found on the motor and underneath the dishwasher (and ultimately the supposed cause of the malfunction). I can't imagine they think I'm that dumb and that I wouldn't realize that what they claim is ridiculous. The dishwasher stopped draining water because either a part malfunctioned (drain valve, pump, etc) or because of a blockage somewhere. Why he didn't think to take out the water and check the filter or the hose or garbage disposal for blockages FIRST is beyond me. They ended up blaming me for the malfunction, as if I could somehow purposefully and negligently leave standing water in the dishwasher. The way he went about "diagnosing" is absolutely UNACCEPTABLE, UNPROFESSIONAL, and LAZY. They're doing to me what they have done to SO many other people, and they need to be stopped. AHS continues to defend them, and quite frankly, it doesn't make sense to me why they would continue sending out this company after all of the bad reviews. They are the WORST company I have ever dealt with, and I will make sure everyone knows that they are scamming people!"

"I set out a point by point Project Plan, agreed that I would supply and pay for all materials, reviewed the project plan with Willard and we agreed on a price. Although he said it may be as much as 2K more, I was prepared to deal with this when we got to the end of the agreed upon price. I paid over half the total amount up front as I trusted Willard having hired him for small jobs before. My family and I were leaving on vacation just after the first 1/2 week of work. Willard told me that he had to go see his sister, but his crew would be working while he was gone. We returned and nothing but the bathroom demo had been done. Willard returned and shortly thereafter started wanting more money. I was not happy with this and found out he had spent all the advance money I had given him and was now unable to pay the sub-contractors required to complete this work. His subcontractor showed up at my home to do the new shower I had scoped. At my home, we had this work, fixing 2 soffets and painting them, removing an old gas heater, capping off and fixing the tiles, refinishing the attic, hanging a new garage (interior steel) door, fixing a broken cabinet in my bathroom and re-sheet rocking a panel of wall in my bedroom that had been ruined by the prior owners. In that week, his tile guy built out my shower and it was lovely. The glass doors were not in when he was done so he said he would do this himself. One of Willards guys did the soffet work and painted and it also was done well. In the attic they used a leaf blower to move the insulation around to be able to lay the boarding. There was an argument over how this should be done which I would not get involved in. They finished the attic. The insulation was not put back in place or under the boarding, so now the hallway under this area is hot as all heck during the summer. My husband is going to have to go back and take out the boards put the insultation under them and then reattach the boarding. Willard hung the steel door, but had not cut out the area in the door frame to install the deadbolt. They went back to my other house as it was critical and way behind schedule. His tile guy wanted me to pay him directly, which I did as Willard had no money to do so and had told him I would pay him. So for all the work I listed to be done at my house. The door still has no deadbolt installed, the wall in my bedroom and the drawer in my bath were not done, the glass enclosure is in my garage in a box, Back to the other house: Willard had me meet him at Home Depot one morning to rent the stripper to refinish the wood floors and we had a heated discussion as he was still talking about not having money, and I told him he would just wind up working other jobs and doing mine when he had time, if he didn't leave me completely in the lurch and I was not happy with that. At that time we were already at the second deadline he had given me and the only things done were the demo'd bathroom, the plumbing for the shower and tub install (which I had to pay the plumber directly to accomplish), the interior painting (again which I had to pay the guy directly to get done), carpentry work on the outside of the house (which was and is still not painted), 3 steel interior doors hung (done and working), All fixtures in the house which I had purchased new (still in boxes), the countertop in the kitchen (still waiting), installing the toilets, vanities, mirrors, etc in the bathrooms (still in demo condition on both counts). AFter yet more weeks and weeks of this ****, I told him ENOUGH, i"m done. I called the locksmith and changed the locks. Funny thing, all those days he said he would go to my house and never worked, or showed up late. He showed up early to make sure he could get his tools out of the house. I will never, ever hire Willard for anything again!"

"Darren remodeled my home 2 years ago. I was very pleased when it was complete. It looked beautiful. He said it would take 4 - 6 weeks and it took 6 weeks. It ended up costing more because of things they uncovered (I think about $11K?). The craftsmanship has not withstood the test of time. 1) My wood floors keep bowing up - he came back out and fixed them once but won't return my texts now. 2) There is a section on lighting in my house that won't turn on. Again, he had someone come out and fix this once but won't return my messages now. 3) The fixtures in the bathroom are loose. I have a small ranch home and he almost completely remodeled it. While he did a good job in most places, it looks like I am going to have to replace my flooring which is throughout the entire house. Now I am going to have to have an electrician come out and get the lighting right and I am not sure exactly what to do about the loose fixtures but I am sure I will figure that out as well. Very poor service after the sale and craftsmanship does not stand the test of time."