Get matched with top tankless water heater repair pros in Davis, IL

"

Initially things went well. A/C was not working so we called Harker.  Nice guy came out to check what we had and convinced us to replace furnace as well as the A/C.  Installation was prompt and went well.  So far, so good.  Three weeks later, on a hot Sunday, the A/C stopped working.  I called and was told there was nothing they could do on the weekend, but they'd come right away on Monday.  After we had a hot, sleepless night, someone did come on Monday and "fixed" the A/C.  He left no paperwork or info about what he did, but the A/C worked so we didn't care.  The next Sunday, hot and more humid that the last, the A/C again stopped working.  I called and the on-call guy (Jordan?) came out even though it was Sunday, since we had already gone through a "repair" that didn't last.  He found the unit couldn't be repaired and would have to be replaced.  So again, no A/C.  But he said we would be on the priority list on Monday to get the unit replaced.  On Monday we got a call from Harker saying they needed to order the part and it would take 7-10 days! They said they cannot replace the unit from inventory since Carrier will not cover that under warranty.  The replacement had to be ordered from the factory, and the factory would not ship for about 5 days.  And neither Carrier nor Harker was willing to pay for fast shipping.  So another week or more without A/C.  But that's not Carrier's problem and it's not Harker's problem, it's OUR problem.  The measure of quality and service is best shown when something goes wrong, and both Harker and Carrier come up very short on both quality and service. 

Update---after I posted the very negative review above, the very next day I got a call from Harker saying they would install a new replacement unit the next day.  And they did.  And it's been working well since.  So everything is good now. Thank you Angies List.  Nothing else was working, but a negative review here got their attention.  Too bad my original concerns were not addressed until I resorted to a public negative review. 

"

"The service went well. I ended up contracting them to replace a faucet in the kitchen and to repair filters for most of the sinks in the house. The technicians were very friendly and did a nice job. Making an appointment was very easy and they were very accommodating."

"He was able to quickly diagnose that the water leak from the water heater was a result of a ruptured tank, resulting in the need to replace the entire water heater."

"Service guy came as scheduled. Sent his "service" requirements to home base Home base calls back and lists, a very long list of what needs to be done and a very long list of what is not covered and what each item costs. The overall cost was outrageous and they weren't willing to give it to me in writing. Everything I had to pay for was overpriced, of course! They told me my other option would be to purchase my own water heater and they would reimburse me for what there water heater would cost, but no reimbursement for Labor, building permit, or any upgrades required by the local building department. The requirements of the building department were minimal. I went to Home Depot and had them do the installation and saved many hundreds of dollars. Lesson learned, have AHS do simpler repairs that don't require municipal building department approval. Have AHS pay for the equipment, and purchase installation from a trusted local installer."

With over 40 years of experience LH Plumbing is a family owned business serving Machesney and surrounding areas since 1966. We work hard to bring each customer the best available service. We look forward to working with you, thank you for your interest