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"Greg the inspector came out, nice guy very knowledgeable, I spent 14800 in waterproofing and mold removal, new sump pump and a air purifier. Greg and I went over everything the crew was going to do. Well where the water issue I was most concerned about , they side step and only put the drain tile down the middle and not at both sides. Stay Dry ended up sending 1 person to put tile in on both sides and fixed that issue, now I am having water issue where I was not having issues before and come to find out where my water line comes in they just put gravel under and did not put the concrete back in that area. So now I have a new leak and I can't seem to get this company to come back out for a 3rd time to fix this issue. Also I have water coming up from the newly concrete floor, I was told that the concrete has to cure for awhile which I understand that, but I don't think it should be seeping up along the cracks where the new and old concrete meets. Waiting on this company to correct."

"Great work. Fast and friendly. Very professional. Highly recommend "

"They are good and knowledgeable. Maybe a little pricey but the work speaks for itself"

"Mid-State Basement Systems came highly recommended by a good friend from Buffalo, NY and they did not disappoint. From start to finish they were very professional yet personable. Larry & Phil in the initial stages of the basement inspection and a reasonable quote. Silvino and his team who done the actual work was incredible, done with absolute excellence. They were here when they said they would be and finished the job a day ahead of schedule. I am thoroughly pleased with this company, first class. I highly recommend them if you need work done on your basement.******"

"Hunter did a good job, in a timely fashion."

"Great workers and very professional"

"Did a great job at the installation. Great call back and showed up on time. The real gem here is a few months later the back flow valve failed. You really know how good a company is when you have a warranty claim and these guys were excellent! Called on a Sunday and they called first thing Monday morning and were here early afternoon to replace the back flow valve failed- under warranty. Great company!"

"We had a turtle door installed today. The service technician ,Cody Miles, was outstanding -in knowledge, work ethic and how well the task was completed. I was very fortunate to have him as a technician. Dennis (did not get his last name) the service manager was present also and was very professional, I was lucky there also. THANKS"

"On April 5, 2024 we received an estimate from M&H preservations for $2500 to replace our front porch steps. We agreed to this amount and we were then told that Matt would get in touch with us when he was able to do the project. On May 2, 2024 the steps were started at that time we paid half of the $2500 due. Due to rain delays and other projects for M&Hpreservations the steps report roughly around May 7, 2024 at that time we paid the remainder of the 2500. When the steps were being poured we were at work so my sister who lives across the street gave Matt the check. When Jeff got home from work of course he noticed the steps and what a great job M&H preservations had done then he noticed the sidewalk next to the driveway had been damaged. With a cement truck poured the steps the driver drove on the sidewalk causing the sidewalk to crack into several sections and creating a small valley where the water now puddles. It was early June when I contacted Matt to tell him about the damage and what could be done to fix it? He told me that he would come by and look at the damage never heard anything from him so about a week later I try to contact him again at that time he told me that he hadn’t gone by the house. He also told me that he didn’t know who the truck driver was that he needed to talk to. I tried a third time to contact him no response. By this time I was done with him and I let Jeff talk to him. Just got in contact with Matt and told him that the cement truck damage the sidewalk and what could be done to fix the problem.Matt once again told Jeff that he would have to get in contact with the driver. Couple weeks later Jeff try to get in contact with Matt spoke to him about the situation and at one point Jeff even offered to help. Now it is September and with winter right around the corner our sidewalk is still damaged."

"It would be zero if I could. DO NOT let them sell you on the WARRANTY aspect of their service! Not only have we had a few major issues over the 20 + years we have been customers but we currently have an actively flooding basement and I cannot for the life of me get someone out for service in a timely manner. They have "scheduled" us for an appointment that is months away. Meanwhile, it continues to rain and snow, water pouring into my basement. I've had to use and dump a large wet vac hours on end to try and contain it. Which tells me, either their system is so ineffective that multiple people are having the same issue so they don't have any appointments available or they simply prioritize new installs over emergencies. I've had my basement finished, had to rip everything out several years ago due to the system. I'm a seamstress and my work room is in the basement. Expensive machines. So much property destroyed and the time lost working is costing me thousands."