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"The person that did the work was careful and efficient. We are very happy with the end result. It looks like new. The odor from the coating was pretty strong and took a few days to clear from our bathroom because the bathroom does not have a window that opens If we had been able to open a window in the bathroom the odor would probably have dissipated faster."

"They did a terrible job. My shower pan was very very gritty and it should have been smooth. They did it twice and it was still gritty. They said they had no idea why. They blamed me by saying that I should not have sanded the pan. I used 400 grit sandpaper on the ridges of the floor. I could not sand in between the ridges. They used 120 grit sandpaper to sand in between the ridges. After they sprayed the pan you could see and feel a very gritty look on the floor. They blamed me by saying you should never sand fiber glass. Ha Ha, they sanded with course sand paper and blamed me for using 400 grit. The next day they scraped off all of the gritty paint, sanded it again, and sprayed it again. Still the same results. I paid them but I feel ripped off. They are so called experts at this and worked hard to say it was my fault. I really wanted to figure out the problem, but they had no clue. Maybe it was this and maybe it was that. Experts?? I would say not."

"I hired this company in August of 2023 to do a substantial amount of exterior work to my home. The company came out on their first day with no materials and didn't even have a ladder. I supplied them with lumber that I had for an interior project to get started on the exterior work. From August until December the company drug their feet and it was like pulling teeth just to even get them out to the home to do work. They would come out for a day or two and then be MIA for several weeks not returning calls or texts. We literally had to go to the business and catch them there to even talk to them. They finally installed 8 windows and a French door and replaced some rotted osb along with putting some tyvek on the home. March 14th 2024 the home was hit by a tornado and suffered severe structural damage to where the remainder of the work could not be performed. I met with the shop owner Tom Hughes on March 18th 2024 in his show room on state route 41 and he agreed to cash me out for the remaining balance after labor and materials. Tom told me his bank would be issuing me a check for $6,217 and that it would be sent via mail. I have screenshot documentation from Tom's personal phone number with the refund amount. He also agreed to send me an itemized break down of all work and materials that were taken out of the original $13,000 that I had given him. It has been almost a month and Tom will not respond to my texts messages or my calls. I have went to his establishment in covington on state route 41 numerous times and the doors are always locked and he has recently covered all of his windows with black tarps. Do not ever give any business or establishment associated with Thomas Hughes any money. I have made a report with the BBB and reports with local authorities. If you have an ongoing contract with this man you may as well just hang it up because he will not finish your work or give you your money back for work not performed."

"The designer was on time and very professional. Quoted us a verbal price of $40,000. We wanted to do some of the work ourselves like demo, tiling, etc. but you have to go all or nothing with them which I DO understand. They never followed up with a written quote but to be fair we didn't call them back. I just assumed they would write up a quote for us. Our main purpose was to get some design ideas that would work with our "funky" layout. The designer didn't come up with anything we hadn't already thought of. We ended up doing the project ourselves. Not completed yet but will be 1/2 the price for sure."

"Jacob is the best in the business. It’s very comforting to know I have a reliable contact for whenever I’m having any basement/water issues or any questions. He also has a lot of references for other projects. 10/10 recommend. Thanks again Jacob!"

"Tim (owner) and his crew were amazing. October 2024 they removed a load bearing wall, moved electric and thermostat, drywall and stamped ceiling. Amazing work. Great communication. Highly recommend! A+"