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"The first meeting was great they showed us the product and the amout of heat it actually kept in compared to other windows was crazy then they came and measured for a very tight fit after booking the install they complained the job in a safe and timely manner I will definitely be calling them back "

"Gorgeous work!! Friendly and confident workers. We are SUPER happy with our new bathtub and shower wall. We loved our sales rep, and the installer was great too. They were both very understanding of our hectic home with three kiddos ?? we only had a shower stall in our main bathroom before the install, so we are really enjoying the deep soaker bathtub with kids! A lot less splashing on the floor. So thankful for all of the hard work put into this for us!!"

"The person that did the work was careful and efficient. We are very happy with the end result. It looks like new. The odor from the coating was pretty strong and took a few days to clear from our bathroom because the bathroom does not have a window that opens If we had been able to open a window in the bathroom the odor would probably have dissipated faster."

"Marlene did a wonderful job. They went above and beyond. In addition, paying attention to the smallest details shows she truly cares"

"I hired this company in August of 2023 to do a substantial amount of exterior work to my home. The company came out on their first day with no materials and didn't even have a ladder. I supplied them with lumber that I had for an interior project to get started on the exterior work. From August until December the company drug their feet and it was like pulling teeth just to even get them out to the home to do work. They would come out for a day or two and then be MIA for several weeks not returning calls or texts. We literally had to go to the business and catch them there to even talk to them. They finally installed 8 windows and a French door and replaced some rotted osb along with putting some tyvek on the home. March 14th 2024 the home was hit by a tornado and suffered severe structural damage to where the remainder of the work could not be performed. I met with the shop owner Tom Hughes on March 18th 2024 in his show room on state route 41 and he agreed to cash me out for the remaining balance after labor and materials. Tom told me his bank would be issuing me a check for $6,217 and that it would be sent via mail. I have screenshot documentation from Tom's personal phone number with the refund amount. He also agreed to send me an itemized break down of all work and materials that were taken out of the original $13,000 that I had given him. It has been almost a month and Tom will not respond to my texts messages or my calls. I have went to his establishment in covington on state route 41 numerous times and the doors are always locked and he has recently covered all of his windows with black tarps. Do not ever give any business or establishment associated with Thomas Hughes any money. I have made a report with the BBB and reports with local authorities. If you have an ongoing contract with this man you may as well just hang it up because he will not finish your work or give you your money back for work not performed."

"The designer was on time and very professional. Quoted us a verbal price of $40,000. We wanted to do some of the work ourselves like demo, tiling, etc. but you have to go all or nothing with them which I DO understand. They never followed up with a written quote but to be fair we didn't call them back. I just assumed they would write up a quote for us. Our main purpose was to get some design ideas that would work with our "funky" layout. The designer didn't come up with anything we hadn't already thought of. We ended up doing the project ourselves. Not completed yet but will be 1/2 the price for sure."

"Basement Doctor work crews were prompt and polite, accommodated my requests, and cleaned up beyond my expectations. There were, however, significant problems. Estimate was incomplete -- need for dehumidifier was not emphasized until after the work was in progress so was not in the contract. Cement dust was bad enough to injure my lung. However, Basement Doctor made what seemed like reasonable effort to contain the dust. The same might have happened no matter who did the work. After phase one was done, there was dampness along the crawlspace wall where drainage had been installed. I was told that it was not wet. In order for it to be wet, there had to be standing water. When examining the conditions in order make an estimate for phase 2, my project manager looked at the crawlspace drainage that had been installed in phase 1, he saw something that caused him to call the production manager, then told me that there was a problem with the drainpipe as installed in phase 1 and that it would be replaced in phase 2. This left me with worry about whether the rest of the work had been done correctly. When phase 2 was complete, I expressed disappointment that the appearance of the encapsulation did not live up to expectations. Primarily, the taped joint between the material used on the floor and part way up the wall and the silver insulated material used on the was not level, and was wavy to an unsightly extent The white material billowed out from the wall into the floor space rather than going down the wall consistently then out onto the floor. The project manager said that Basement Doctor guaranteed the function of the work, not its appearance. The foreman said that the white material would, over time conform to the wall. (It hasn't.) The project manager said the production manager (director?) would call me. It took three months and a nasty letter from me for that call to be received. When he came to my home the production manager reiterated that Basement Doctor stood behind the function of their work, not its appearance -- at least for the type of work done in my home. He said that there had been no problem with the drainage pipe that had been replaced, but that it had been replaced at my request. At that point I wondered who I should believe. He did improve the appearance of the encapsulation by adding tape so the joint was no longer wavy."