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"4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project. Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope. The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit. We had 3 different superintendents over the life of the project. We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that. We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time. We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped. We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract. During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in. If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur."

"Great job very professional"

"Prior to installation, my water heater was old but compliant with local laws and passed inspection. After installation, it failed inspection, and Raider Rooter refused to address the issue. They claim I need an electrician to install a shut-off valve, citing a “new law,” but this requirement has existed since 2011—something any reputable plumber should know. I offered to split the cost; they declined, leaving me with a water heater that now fails inspection. Their contract did not disclose this potential need, which would have changed my review. Instead, they left me with a non-compliant water heater."

"Lucas' crew came, started and completed the job when promised. We were not at home during the process as removal of the "popcorn from the ceiling is a very messy job. Lucas cleaned up well afterwards and left our little villa looking MUCH BETTER! Thanks for such a professional job."

"Very well and done promptly"

"Job was completed in a timely manner. Communication during the process was excellent"

"Thorough walk-through to start and get an estimate. Very detailed plan. We are so happy with the work done---this female paint crew went above and beyond to make our home look like new again. We are so glad we went with them!!!"

"Fabulous The team did a great job."

"Very pleased with their work, organization and professionalism"