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"Can not imagine a better response, starting with my call for assistance, response time and how the technician, Tad methodically diagnosed the problem. We have an obscure kitchen fixture that required service in Feb 2019. Under warranty the problem was easily diagnosed by me, a problem possibly caused by me and a replacement part sent and installed by Albert Nahman team. Problem: I broke the faucet cartridge. Current Problem: restricted hot water flow in this kitchen sink only. Turns out the new cartridge part is now malfunctioning. I called and Tad arrived taking a step by step approach ruling out possible causes: a clog here or there, build up of sediment, or blockage in the lines or cartridge. The company that sells the product got on the phone with Tad and they collaborated on the problem and the tech person gave Tad one more thing to try. After the collaboration it is agreed, problem persisted and therefore that new cartridge part is now malfunctioning and will be shipped free of charge in two days. Thanks to all, who made this possible and I trust we will have Tad here again soon to finalize this fix. BTW, cost of service was less than expected given going rates for such a call lasting in excess of one hour. Another comment, spending time with Tad during the repair was a pleasure to have him explain, collaborate, listen and just chat. Questions on who to call next time, no question who I will call next time. I have read criticism of costs: In the Berkeley area "How much does it cost to hire a plumber? Some plumbers have a minimum fee for a service call. They might charge anywhere from $175-250 to come out and give you a consultation. Plumbers may give you a general service rate of $128-148 per hour when there are a lot of unknowns about a project and they aren't sure how long it will take. Some charge a flat rate for their plumbing services. For example, you may get charged $175 for a sink or drain cleaning, while toilet installation costs $500." Today costs are upfront, same as charges in Feb, $69 to arrive and assess the problem. Here in excess of one hour for $129 minus $25 coupon, total charge $173. I am ok and I expected these costs. If I was in Philly, where I grew up, I could call an uncle or cousin and get a better rate, a family rate. This is going rate for our area."

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"It went well, there were two employees who figured out a way to get it done. I consulted with two other companies and they wanted to replace the entire sink and repipe. Superior figured out a way to get it done without having to do construction or replace the sink for now."

"Noticed a leak in my water main under my driveway on Sunday. Found JD on Servicemagic and called. Juan was at my house the next day, Monday, at 8 am as promised. He said he could fix the leak the same day without damaging any concrete or landscape. His price for repair was also reasonable and he provided a lifetime warranty on all his work. They were very prompt and professional and I would highly recommend them to anyone."

"Removed and replaced 3 toilets. Did an excellent job. Will definitely hire again."

"Hello fellow consumers,
They came to do a water heater flush and replace a faucet - Angie's deal for $49.
They found some problems, which were valid.
But they used that as an excuse to charge extremely inflated prices.
I had to talk with my wife about the balance between not having them do the work now because their price was absurd vs. having another plumber come out, taking another 1/2 day off of work, to save a few hundred dollars.
Unfortunately my wife and I have been insanely busy due to her new job, so I just had them do the work, but I feel sick about it.
That is not what I want from a business to earn my loyalty, I will never use them again.
Readers may decide for themselves whether the price was fair and/or reasonable - 

What they did was (not included in the AL deal)...

Replaced approx. 20' of water line.  They used 3/4 copper 6 for replacement.  

Installed 3/4 ball valve and two supply lines.

Installed new Anode rod to replace the old one in the water heater.

Replaced approx. 10' of plastic laundry drain to foundation of house.

There were two guys, although for at least 70% of the time the assistant/apprentice just stood around.

So, including the time to do all work for the Angie's list deal - about 1/3 of the time - and the added work that they charged me for, and explaining why I needed all this, and to drink the coffee I made for them, the total time on site was about 3 hours.

I was charged a total, after a "discount", of $1,967.00.

Ultimately I paid almost $2,000 for no more than two hours of work, done almost entirely by one person, using materials consisting of 20' of copper 3/4' line, 10' of plastic drain, a valve, an anode rod, and two supply lines.
If that sounds good to you, by all means call up Benjamin Franklin, The Punctual Plumber.
But I will NEVER use them again, and I recommend you stay away as well.
Long time Angie's List user in Oakland, CA.


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"I called Gladiator at 7:30 a.m. when I discovered that my water heater was leaking.
By 9 a.m., Francisco from Gladiator came over to turn off my water and give me a estimate.
He said that he would have someone come over at 4 p.m. and install the water heater within 3 hours.
What ended up happening is that he and his assistant came over at 1:30 p.m. and had the new water heater installed and tested by 4:30 p.m. He explained the warranty and shutoff valve to me, along with the energy efficiency credit possibility.
Francisco was extremely professional the entire time. I would definitely use his services again.
On time and kept to his estimated cost and professional all the way.
"

"Three men were sent to get everything cleaned up in a day. They also arranged for the plumber to go and make the pipe repair the next morning so that my tenants were not inconvenienced for more than one day. They did a very good job cleaning and sanitizing the area."

Plumbing,Under Ground Pipe,Sewer,Construction,Bathroom Renovation,Kitchen Renovation,Water Line,gas line,Waste Line,Sewer Cleaning,Sewer Instalation,Storm Drain, back flow, garbage disposal, remodel, tile, shower, hot water heater,trenchless,kitchen sink, toilet,green plumbing,gray water,clog sewer,repair sewer and water, garbage disposable, pipe burst sewer replacement, clog gone

We service all your sewer and drain problems with pride as if we were doing the job on our own home. We do it all from identifying the problem to fixing it right the first time