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"Huft Home Services replaced my regular HVAC company when the owners retired. Comfort Master had installed my system in 1995 so we had a 25-year personal relationship. Ed and Donna were still using hardcopy records. When I called Huft on May 12 and talked with Elizabeth, we were able to confirm and establish the status of my ongoing services. We discussed the 2 different areas of work needed, HVAC regular maintenance and an urgent plumbing service for a leaking irrigation valve system. We scheduled the irrigation repair quickly, but I was very disappointed to discover that the repair person was unable to do that work and found out that Huft actually did not work on irrigation. Fortunately I was able to find a provider who came out the next day and did exceptional work – I highly recommend Authentic Landscape/Salvador Gallardo for that work. However, rather than make a complaint, I figured I'd wait to see how the HVAC service went. That appointment was scheduled for a couple weeks later. Anthony was fantastic. He called to let me know he was running late from his previous job. Maybe it was just because I wasn't up on current services, but I am highly impressed that he was able to take many photos of my system and his work – and instantly email them and my invoice to me! He went over in great detail the status of the equipment and anticipation of potential repairs needed over time along with likely cost estimates. We also discussed possible replacements for when I decided I was ready for a new unit. I will certainly continue my maintenance with Huft, and not just because I'm prepaid for a couple more years of biannual services."

"Jose, the service technician, was not only professional in getting the job done, he was also patient when explaining the drain problem to me and he was careful in replacing items that were taken out under the kitchen sink cabinets."

Here at Raya Engineering, we sustain our company on the principal that our customers come first. We offer services that are tailored to your needs and we're ready to show you what our experience can bring to your project! Call us today!

"Superior plumbing has saved the day for me on countless occasions. I hit a sewer pipe with a lawnmower because it was sticking out of the ground and hidden by overgrown grass. I didn't know what it was, and sewage started coming out a few days later. I had another plumbing company come out and quote me $30k for a sewer lateral. I then had Superior Plumbing come out since they had recently installed a sewer lateral for my parents' house for much less. They said a piece of the pipe fell into the pipe, causing it to clog. They pulled out the piece, then cut the pipe to the ground and put a concrete cap that said "sewer," so I wouldn't hit it with the lawn mower again. It cost $1700 instead of $30k! Last week, the landscapers hit the cast iron sewer pipe coming from the bathroom outside. I immediately called Superior Plumbing, and they came out in 30minutes, as luckily they were close by. They addressed the issue and returned a few days later to replace the pipe with PVS, which proved to be very affordable. I then had them return to strap pipes under the house and install a water pressure regulator, as the water pressure was 95 when it should be 60. This could cause major problems with too high water pressure down the road with burst or leaking pipes. Look no further than Superior Plumbing for your plumbing needs!"

"Freddy was very reponsive. Seemed knowledgeable. Worked with us to reduce costs for the repair of a broken sewer line. And got the job done. He also returned about a month later for a problem related to the original cause of the break, roots."

"Mike was professional and fixed both showers, noting that the shower pipe valve for our new shower/tub had been installed incorrectly. He was very pleasant and professional. In fact, we had a toilet overflow and ceiling water leak hours after he left -- he was responsive over the phone and we were able to diagnose the problem. He even texted me afterwards to see if there was still a problem (there wasn't). Would use Mike again in a heartbeat. He is our plumber of choice moving forward."

"Finally an honest Solar company!! I went through several companies trying to get quotes for one of my properties, either they were ridiculously expensive or they didn't return my calls. A friend of mine referred me to Mega Sun and I have to say I am very pleased. Within a couple days from the initial phone call I already had an estimate and once i decided to go with them the installation was completed in one week. Its been a little over a month since they completed the install and everything is working smoothly.

I was amazed at just how great the customer service was. I just want to say thank you to the whole team who helped out, I really appreciate all your hard work. Now I know you guys are the ones to call for all future jobs."

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"The plumbers showed up on time, were very courteous and polite. They advised me of all the small problems that came up before just fixing it. After they left a plasterer came in and repaired all of the holes in the walls to change out the plumbing. I had minimal problems and would surely recommend this company.
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"They've been working for me for about ten years for me or so. They show up on time, and do good work. I would recommend them."