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"professional, friendly, and efficient"

"Good work, reliable, professional, fair price, good follow up. I was very pleased with the interaction."

"I have used Maddox plumbing for 10 years. They have always been very reliable and courteous. However, when things do not go perfectly that is when you can tell the true quality of service. I recently had an evaporative cooler installed. The technician did not install a new roof jack and stand for the new cooler. When I notified Maddox, they responded the next day and said that they would take care of this. They had a new stand and jack built and delivered it to be installed at no additional charge. I highly recommend them."

"Septic inspection done, Large pump truck came, left Ruts in both sides of property trying to get to new tank. They were going to repair Ruts only after I contacted them. The timline for repairs was more than a week, I was also getting an appraisal on the property done, so the Ruts needed fixed quickly. I fixed them. It took me 4 hours, digging by hand raking and such. Now they were going to send two men and a skidteer 80 miles round-trip for the repairs. I called them for an adjustment on the bill since I saved them the trouble and kept my appraisal timline. After two weeks of contacting them they finally agreed to adjust the bill $50, on an $820 charge. It would have cost them more than that in fuel, not a fair adjustment at all. For not even contacting anyone of the damage done and poor adjustment I can't recommend them in good business practices. "

3 EMPLOYEES. NO SUBS. CHARGES AN HOURLY RATE PLUS MATERIALS PLUS TAX.

Additional contact name - Dana Baker.

"Dan of Hydra plumbing and Mechanical along with Gene Gutierrez gave us a 1500 dollar estimate for a bathroom remodel in 1 month and it turned into a $2300 4 month job. They had us buy more supplies than we needed. I have 12 boxes of tile, mortar, and polymer additive leftover and I cant return because its past the 90 day return window. Hydra plumbing and Mechanical hired these young kids to do the work and they didn’t take any pride their work. We bought more than enough grout for the whole job and they wasted it. There were still cracks and holes that needed to be filled in when they were already claiming that they were done. I pointed out what was missing and I had to buy more grout but they did not have the same color. They told me that they found the color and went ahead and completed it. Well it was not the same color and the grout in my supposable remolded bathroom does not match. The bottom is not flush and has different sized wide gaps that they filled with grout that fell out. There are gaps bigger than one inch filled with grout. The niche they installed is not even big enough to put a standard shampoo bottle in. The young kids they hired used my kitchen towels to clean up their grout and cut saw blade lines in my entrance stairs outside because they used it as a saw horse. They would even leave their tools outside overnight. One day I showed up to my bathroom getting drenched with water because they cut the pipe and turned the water back on without capping it. They didn’t even have a water key to turn it off and had to borrow my neighbor’s. The water key then became missing. They left the bottom of my house a mess with the demo material and after asking over and over to clean it, they did not pick it all up and now if there’s a leak under my house, i have to crawl over the debris they left. They did not tack back the insulation from the bottom. They installed the sub floor but forgot they had more plumbing to do so they cut a hole in the subfloor to get to the plumbing rather that going under the house because they knew of the mess they left down there. Now when I walk in the section of my bathroom you can hear creaking and cracking. They painted and you can still see the blue from the waterproof drywall they used they used We had a leak and asked them to come. They said they would go the next day but they had an emergency. The came and fixed it a week later. (still missing the water key) The first rain we got our ceiling fan/ light combo that they installed was leaking water. We called them and they said they would come in 3 days. 3 days came and went and we called them and they said they had an emergency and would get back with us. A week later we called and they scheduled to come look and that they would replace the water key. A worker came unannounced to check out the fan. He took it down said he fixed it. He left it hanging out of the ceiling unsecure not sealed and finished. Returned the water key. The next rain we had the light would not work but the fan would. We called Dan and he said he would come when he had a chance. He has not come and the light flickered and slowly started working once there was time to dry again. The next rain we had the light and fan stopped working completely till we had 2 days of sunshine. We called to have then come check it out. Scheduled and they had another emergency. Once side the wall in my bedroom and the entire bathroom lost power. We called them and they scheduled to come 2 days. 2 days came and they had an emergency. Gene came and said he would get an electrician to fix it for 100 dollars. The electrician fixed it and it was 500 dollars. (No warning or asking if I wanted to go through with paying more) The next rain we had the light would not work but the fan would. The light flickered and slowly started working once there was time to dry again. Now the light is still hanging out of the ceiling still flickering flickering, there’s tile and grout falling off. Dan showed up to see what was wrong and he replied “That’s it?” He said he would need more grout and started to leave. I asked him when planned to come and fix it and he replied next Monday. Now its 2 Mondays past and we have not heard from anyone. I definitely do not recommend Hydra Plumbing and Mechanical for any services. They are unprofessional and do not take pride in their work. I feel this review is necessary to prevent any other home owners from going through what me and my wife went through. We are definitely unsatisfied with the services that Gene Gutierrez and Dan of Hydra Plumbing and Mechanical attempted to provide. Will submit new review with pictures"

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