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"Everything was well, and the technician was knowledgeable. They clean up, and they ask questions. They engage with my kids, and overall good experience."

"Did a great job."

"Our heater wasnt working last night! One of the coldest nights! Reached out to Pat after seeing great reviews. And he responded fast,7:30 at night. Said he would be here at 10am and he was. He communicated well and repair was seamless. Great experience!! Will hire him again definitely!"

"Very knowledgeable and professional. Excellent sizing of the replacement system and complete review of all the options cost vs value."

"Job was done excellently in a timely fashion at a reasonable price. Jared the technician was awesome!"

"Overestimated the time to complete an 9 hr job by scheduling a 16 hr window (2 guys x 8 hrs) and charged for 16 hrs regardless. I'd imagine they did the same for the materials, 60 feet of duct needed but they quoted 200. Got the job done, but probably twice the price of what it should have been."

"The guys were on time professional fast and efficient very easy to get a quote and set up service fair pricing I would recommend "

"Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!"

"I had an extremely frustrating experience with East Coast Comfort regarding a split AC/heat system. I first contacted them in July when the AC was not working properly. In October, after speaking with my HOA, I was told the unit was under warranty, which East Coast Comfort confirmed. Technicians came out, but the system only worked briefly before failing again. During the visit, one technician seemed unfamiliar with basic operation of the unit, and another stepped on my bed with dirty shoes, which I found unprofessional. In November, I was told there was a leak and a faulty sensor, but the issue was not fully resolved. Now, its a Christmas, and I am cold in my apartment, and East Coast wants more money for their visit, for something that they never fixed."

"though I appreciate the emergency Saturday service call (cost 169.00), I thought the additional charge of 303.00 (450.00) for a diagnostic check and repair ( no parts necessary - just less than a hour of manpower) was a bit exorbitant. perhaps I failed to realize that heating/ac personnel are paid on the equivalent scale as neurosurgeons."