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"Stairs are okay but they charged me in full before project start because they couldn't invoice me for just the deposit. Then Pushed me to carpet them instead of drywalling the closet portion cuz they saved and reused the wood panels that weren't supposed to line up because I wanted the stairs completely rebuilt not just wider boards slapped on top. I had no choice of carpet some subcontractor showed up and installed medium pile light gray carpet and the owner or supervisor for Navarro only was there to start even tho her guys could not speak English to communicate with me she was supposed to return to check the work and she never did, when I called it sounded like she was at social hour with friends and didn't care cuz she already got her money. Haven't seen her or heard from her since and I've fallen down the stairs 3 times due to the carpet they had installed witch can't be removed without the staris looking like a horrible mismatch of old and new wood which defeats the whole point."

"project not completed yet"

"Sign contract April 4th 2025 was told would take two to three weeks this job was removing pressure treated and replacing with composite material we picked out samples from local building material outlet and showed so-called supervisor what we wanted was told he would be ordering them funny thing where we got the samples all items were in stock at least a week delay items had to be special ordered what we were told another special order for the railings another week delay called or message several times to correct mistakes July 4th is just around the corner job is still not complete"

"Long home came to my house today, did a thorough inspection on my roof, explained everything that they would do to fix the problems on my roof. I feel very comfortable with this company and decided to move forward the very first day. Thanks for your help Long home!"

"What a great experience! This was our second time working with Chris on a house project! It's always a pleasure! He is always on top of everything and his communication is always great! He gave us great ideas on our bathroom remodel, we couldn't be happier!"

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"Absolutely amazing. They were done in a week and turned my unfinished basement into a fully livable space!"

"After a few delays because of rain they came they completed the job within two and a half hours cleaned everything up actually did some extra reinforcement on my porch at no extra charge highly recommend"

"My house is close to 100 years old. It has a lot of issues that took some creative construction problem solving. Mick was able to tackle each project and my house is beautiful as a result! Mick is hard working, pleasant and very skilled. I would recommend him in a heartbeat!"

"Working with Scott was outstanding. Scott impressed me with his reliability, thoroughness, and exceptional results. He's highly skilled, trustworthy, and even went above and beyond to fix issues he noticed that we were unaware of. I would hire him again without hesitation and enthusiastically recommend him to anyone in need of quality work!"