
Serving East Troy, WI and surrounding areas
Approved
In business since 1973
Free estimates
Warranties offered
"They worked above and beyond to accommodate our needs as the deck was uneven and off center. I give them high marks on everything they did on the initial job. My concern now is with their follow up work and professionalism. The window on our door came apart after general use. We contacted Kool View and asked them to come out and check the issue and repair it under the warranty. Craig made an appointment to arrive Thursday, 5/12/16. I called him to check on ETA and when he called back he advised he wasn't going to make it as he was on another job and couldn't offer a day when he can come by. Craig advised he's very busy and doesn't get much "free time" and the best he could do is call me one day he may be in the neighborhood and drop by. I work close by and advised I could come meet him but I'm still very displeased with what is obviously a brush off. I have a hard time understanding how honoring a warranty is something done in this company's "free time." We are paid customers, fixing our issue should be done via an appointment, not "whenever I can get free time." This situation was handled VERY unprofessionally and I wound up having to fix the window myself. I was able to get it back together, but the bottom frame still tries to come apart when closing the windows and we have to "baby it" when closing."





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