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"Gleyson was extremely personable and responsive, and his team incredibly hard working. I initially chose to hire Vellox over other contractors we had come out because Gleyson was the *only* one out of 5 who actually climbed up on the roof to check it out. Everyone else just stood on the street corner 50 yards away and eyeballed it. Maybe, as an expert, that’s all you need to do, but Gleyson certainly gave me a lot more confidence with his approach. Throughout the process, Gleyson was almost always near-immediately responsive, and also very understanding when we temporarily thought we’d have to delay work to deal with another issue first. I don’t even really expect ultra-prompt replies, but I don’t think I ever waited more than an hour for a response on any inquiry. The day of work, Gleyson and his team arrived promptly at 7am, and had the entirety of the work done within a single day - ripping off multiple layers of old roof, installing a new one, and adding vents/flashing throughout. Obviously, it’s a little early too early to accurately assess the workmanship, but you get the sense Gleyson takes a great deal of pride in his work and genuinely wants to do a great job - which was not the sense I picked up from other contractors - so I feel confident the roof will be as good as advertised. Two small negative marks: 1.) After paying a sizable deposit and being given an estimated start date, it took way longer than expected to receive shingle samples, and by the time we received them, we’d already surpassed the initial start date we’d set. I wouldn’t have minded simply being told they were going to get started later than anticipated or that he wasn’t going to make a drop off as expected. As it was, it made me a little uneasy that I’d handed over a sizable check and suddenly everything halted. 2.) With an older house, we didn’t have plywood sheet decking; just 1x12 planks with gaps between them. During the tear-off process, a ton of debris fell into the attic. Clean-up wasn’t a huge deal, but a little Googling around seems like this is a fairly common problem. Would’ve been good to get some warning on this just so we could at least cover up our belongings to shield them. Overall though, extremely pleased and would recommend Gleyson/Vellox’s services to anyone."

"Well, I knew it was time for a new roof. Based on its age and just looking at it, I knew it. I had put off this decision for quite a while now, but yes, now was the time to finally invest in a new roof. Would I rather spend the money on a Hawaiian vacation or perhaps a new Zero Turn Lawnmower yard toy? Maybe, but if I am thinking clearly and correctly, not really! I knew a great roof replacement would add great protection not only for the home, but for me and my loved ones. It provides peace of mind, dynamic curb appeal, and one less big worry. When looking for a new roof, I’m sure like a lot of you have or are doing, I checked around a bit and chatted with a couple of neighbors, family, and friends. I just wasn’t satisfied with the cousin’s son-in-law’s brother’s friend who can do it over a number of weekends mentality. I also wasn’t interested in some of their decision-making like those who would choose bargain basement, lowest cost options, or on the other hand that I felt had been way overcharged. I decided to conduct some online searches of my own. I found BHI online through one of those searches. I must say that I was quite impressed by what I initially read and saw about the company, their Awards & Accreditations, their Charity, and strong sense of Community, as well as their Go Green commitment. They also have an “Operation Payback” Awards program that provides a free new roof to an American Veteran every year. That was amazing, and along with their many exemplary reviews, I had to check them out further and made a call. Jim DelPrete, President came out to visit with me in short order and assessed my particular and specific roofing needs and presented all the relevant options and recommendations and some needed do’s and don’ts. After speaking with him, I was confident about their services and capabilities, the materials, and the process, steps and timeline for the job. I also felt that the project cost was very competitive, reasonable, and fair. From contract to materials delivery to house prep and to the completed roof and cleanup, the project went along quite smoothly. I am very pleased with my new roof. I really am and I would like to publicly thank Jim, Elias, Sean, Samantha, and the whole crew. Some final words to share about my experience with the BHI team and with this home improvement project in no particular order: Customer-centric, Timely, Communicative, Knowledgeable, Consultative, Responsive, Friendly, Courteous, Fair, Neat, Transformative, Attentive, Cost-effective, Excellent work, Excellent materials, Professional, Impressive. Home is Improved! If you are tired of looking at your old haggard worn out roof like I was and will be in the market looking for a new roof or perhaps other home improvement services, I strongly advise and recommend that you check out Beantown Home Improvement at [*** Link removed ***] and call them at 781-293-1417 or email Jim at jim@beantownhi.com"

"Waterman building was professional and did a fantastic job replacing my roof at an affordable price. Done in one day as promised and we have had no issues with wind or rain storms. Only had one snow storm and so far everything has held up great."

"We had fantastic experience getting our roof replaced. Dan helped us out with a great presentation, and everything that was promised was delivered. The crew represented the company well with the install. We would definitely recommend to anyone looking for a roof."

"Leo and Ricardo showed up to look at the job on time and they were very professional. They evaluated all the troubled spots and took pictures. They provided a comprehensive quote within a day or two complete with the photos they had taken. I had a few questions on the quote which May in the office tried to answer. Once she was unable to answer some of these questions she had Leo and Ricardo call me. May is very easy to get in touch with but Leo and Ricardo are a little more difficult to reach since they are out in the field all day. Once I approved the quote the were at the house the next day to erect scaffolding. They also were expecting a deposit from me which was never made clear so there was a little confusion there. Our house was built in 1884 so after they started work they discovered the roof was in worse shape then they originally anticipated. They were quick to send photos of the condition of the roof but I was never given a firm price as to what the additional costs would be. They completed work in 3-4 days and clean up was done professionally. The additional work they needed to do was significant and I was never fully made aware of what this was until I received the final bill. I trusted Farina that the price Farina billed me on the additional work was fair. This is based on the other quotes I received from other roofers-all of which seemed either too simplistic of a fix or far too comprehensive and expensive considering the size of the leaks."

"Everything was great except cleanup. There was a misunderstanding about which shingles we wanted, but Willard made good on it. They even removed a small area where they had installed the wrong shingles and replaced them with the right shingles, all at no extra charge. The new roof looks great. The only problem was cleanup. We found a large number of nails in our yard and on our driveway, and a lot of pieces of plastic lying around."

"I contacted Kevin the morning after the storm, as soon as we were aware of the problem with our roof. He had a crew at our house that afternoon. They completed the repair efficiently and cleaned up thoroughly. We had some spare shingles left over from when the roof was put on originally, and they were able to save us money by using the materials we had. The cost of the repair was very reasonable, as well."

"Connell Roofing replaced our existing roof with a new GAF Timberline ULTRA HD asphalt shingles, including some copper valleys and three solar roof vents. In addition, Connell installed a new gutter and downspout system replacing our 20-year old LeafGuard system with new covered gutters by Leaf Relief. Chris Kent, the salesperson, sat down with us during the contract process and explained the entire process, the types of materials, and warranties. He was very professional and informed and answered all our questions during the meeting and follow up emails. Chris also visited the site during both installations to ensure compliance with our contract. Zach Tentoni, managed the installation, and was very detail oriented, ensured compliance with the contract and expectations, and was on site during the installation as well being available by phone in case we had questions or concerns. Zach’s workmen including Mike, Curtis, Matt and Sammy were excellent, very accommodating and more than willing to answer any questions or concerns we had during installation of the roof and gutters. They were ver efficient, produced a quality product, and cleaned up well after the jobs were done. Zach performed a walk around upon completion. It was made clear that if we had any issues or problems post-completion, Zach was prepared to send members of his team back in to repair or fix anything that might occur. My wife and I are more than pleased with Connell Roofing and would highly recommend them."

"My family has hired G.F. Sprague and Company since the mid-aughts to repair and/or replace the gutters, downspouts, and slate roof on our 1880s-era home, and we have had nothing but good experiences with the company through the years. Most recently (this spring), we were fortunate to have Paul Elliott and his crew rebuild three porches on the house, and they did a fantastic job. Paul is not only a talented roofer and carpenter, but also a skilled communicator, delivering technical observations and recommendations in a way that was easy for us to understand, so if you’re lucky enough to have him assigned to your project, your building will, quite literally, be in good hands. In our experience, where major home repairs are concerned, it’s preferable to hire a company that has a corporate structure and hierarchy because it means everyone’s accountable and working together as a team. From the efficiency and ease of getting an initial estimate for our project with production manager Steve Herget, to communicating with Laura and Linda in the office office about bill paying and other administrative details, to Paul and his crew arriving each day when they said they would (and project manager Matt D’Agostino keeping us informed when they couldn’t—for instance, because of supply chain delays that disrupted the schedule and brought progress to a halt), to their meticulous workmanship, to their thorough cleanup at the conclusion of projects, G.F. Sprague & Co. has always been top-notch with us and I highly recommend them."

"The roof was patched and I no longer have a leakage problem, I provided the wrong Shingles which were used unfortunately, and as a result the finished look is relatively poor, The company was very responsive and if they had the correct materials I'm sure the job would have been more than satisfactory. I need to remember it was a patch not a new roof. Try them, they came out between rain storms and fixed my leak."