
Serving Edwardsville, AL and surrounding areas
Approved (Corporate)
In business since 2001
Free estimates
Warranties offered
"We moved into our newly built house in May 2012 and had problems with water since day one. After trying all sorts of solutions (mainly using hydraulic cement and painting with Xypex), we needed to get a better and final solution. We called three different service providers. One never called back. The second one asked for follow-up information twice and then never answered any phone calls again. AFS was the only provider that followed through. Their office is in Birmingham so neither the salesperson nor the men performing the service were local. However, we were told that they are in the area at least once a week.
The salesman provided a quote and a drawing and explanation of what would be done. He called a couple of times as we were making up our minds and offered to answer any questions or concerns we had.
The work was done over two days. The men cleaned up as well as possible after the work was done. The water leakage was stopped as of that last day. One and a half months later, there is still no sign of water in the basement.
Our only complaint is that we had a concern later that week and twice called the Birmingham office. It was Friday afternoon and no one was available. We were promised a call back and that never happened. Our concern went away so we didn't try again, however, they made no contact with us in response to our calls.
There is a lifetime warranty on the work so we have some confidence in the work because of that, but we weren't very happy that they never called back.
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