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"Poor communication, poorly organized, had to come back numerous times due to mistakes made on there end."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"as advertised"

"Cal spent the entire day installing my AC and did a wonderful job. Pleasant, professional, hard working and clearly skilled at his job. "

"I did not receive any call backs from them. Daniel did not follow up on request for something I would like to be done. After the job was done. I requested his opinion and further photograph. I got no reply. The workers were okay but Daniel was not."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"After no shows from four other contractors, we were impressed that he responded to our phone call and came to provide an estimate the same day. He and an assistant worked hard during hot weather and completed the project in two days. We are very pleased with the job and plan to use this company again."

"I would NOT recommend this company for anyone needing HVAC services. The technician they sent into our home was inappropriate and asked personal details over the phone with me. Our smoke detectors were going off in the house, and the technician told us carbon monoxide was leaking from the HVAC. Our smoke detectors only detect smoke/fire and they were going off due to a loose wire in one of the detectors. Becht Givens quoted us $10,000-$12,000 for a new HVAC because they "detected" carbon monoxide and that's why the smoke detectors were going off. They came out before a huge winter storm, turned the heat off in the house, and told us to pay for a replacement and they couldn't do anything else for us. Thankfully I called another company, and they assured us that carbon monoxide was not the issue and fixed our actual issue. This company is out for money and I will never use them again. I called to ask for a refund on the $99 dispatch fee and they refused a refund. DON'T USE THIS COMPANY!"

"They got us scheduled quickly and were always there early. Worked about 10 hours every day to get the job done. Mauricio, the owner kept in touch regularly to make sure things were going as we had hoped. They did an absolutely beautiful job. Would hire again!"

Additional Fax - (812) 448-9300. \nAdditional Number 812-234-7300