Make Your Move Folsom
Make Your Move Folsom
My name is Kevin and I am the owner of Make Your Move Folsom. I have built my business on 14 years of dedicated service. Yes, walking the walk everyday, year after year. Moving may seem like a simple task just like throwing a football, but not everyone is Tom Brady. My experience proves to me that actually very few people meet my standards, or should I say, done what I have. We are a family run business and truly care about making a difference in the moving industry. Trying to establish ourselves as a company you will tell your friends and family about for future moves to create a family type relationship. 50 % of our business is repeat and referred customers, so we hope you will consider giving us a chance to take some of the stress out of the moving experience by booking your move with us. We cover the local Sacramento area, and most parts of the Northern California region to the Bay Area and to parts of Tahoe and Nevada. But we do not move cross country or out of state. We do not do auto transports or move pool tables or spas. We can do labor only, residential or commercial moves and packing/boxing up services as well.
"This project did not go well AT ALL. I spoke with the owner Kevin and his office personnel to confirm my move. During my initial call with Kevin, I informed him that I rented a track and was looking for laborers. After some discussion, Kevin indicated it would be cheaper to use his truck at a flat rate of $80. I wasn't convinced of that but went along with his opinion, being the moving expert. Turns out, it would have been cheaper for me to rent a truck and pay $40. The day before the move the landlord informed me that I wouldn't be able to obtain the key until 1p. I told her I would have to check with the movers to see if they could push the move from morning to afternoon. I was fortunate in this instance as their afternoon move had been canceled. At that same time, Kevin and I agreed to 3 movers. Kevin was made aware that 85% of the items to be moved were already in the garage. The remaining 15% was in the 3rd floor apartment (King bed, Full Bed, Changing table, DR Table, 2 TVs, Small Desk, 2 long Boards). I had also scheduled a separate pickup from a donation company, which was set to occur the morning of Dec 4. I received a text from them around 10a indicating they could not arrive until 2p. At that point, they would be in the way of Kevin's movers. So I asked Kevin if he had the manpower and time to load and dropoff the donated items to Habitat-Sacramento. I informed Kevin the dropoff needed to occur the same day-_Wednesday and if he couldn't fit it in I would stick with the existing company. Kevin assured me he could make it work so I canceled the donation movers. I asked him if he could have his movers arrive sooner since I was adding the second dropoff. He said he would try but wasn't sure he could make it happen. I didn't receive an update that they could arrive sooner so I assumed they would be there at 1. Unfortunately, they didn't arrive until 1:40p--40 minutes late and only two movers showed up. This caused me great concern because I wasn't sure they would be able to load and unload my items and make it to Habitat by 4. I expressed this concern to Kevin and he said they would try. It became clear they weren't going to make the Habitat dropoff at which time I expressed my disappointment to Kevin. Kevin indicated he would store the items and drop them off another day. I reminded him that the donation needed to be made the same day and that if he couldn't deliver them he should have informed me so I could stick with the original company. Even if they were going to be late. Even with the added donated items, this was a job that should have taken no longer than 3 hours from start to finish; with three movers. But that's not what happened. The job ended up taking 5hrs, 40mins. Costing me nearly twice as much. In addition to the $80 I paid for the truck when I could have paid less by renting a truck myself. And I still have to pay for Habitat to return and pick up the items. To say I am disappointed is an understatement. The words I would use to describe my disgust are not professional, so I'll keep them to myself. I would like this matter investigated and adjudicated as quickly as possible. I have text messages and Kevin (if he's honest) can corroborate the details."
Zenobia B on December 2024
My name is Kevin and I am the owner of Make Your Move Folsom. I have built my business on 14 years of dedicated service. Yes, walking the walk everyday, year after year. Moving may seem like a simple task just like throwing a football, but not everyone is Tom Brady. My experience proves to me that actually very few people meet my standards, or should I say, done what I have. We are a family run business and truly care about making a difference in the moving industry. Trying to establish ourselves as a company you will tell your friends and family about for future moves to create a family type relationship. 50 % of our business is repeat and referred customers, so we hope you will consider giving us a chance to take some of the stress out of the moving experience by booking your move with us. We cover the local Sacramento area, and most parts of the Northern California region to the Bay Area and to parts of Tahoe and Nevada. But we do not move cross country or out of state. We do not do auto transports or move pool tables or spas. We can do labor only, residential or commercial moves and packing/boxing up services as well.
"This project did not go well AT ALL. I spoke with the owner Kevin and his office personnel to confirm my move. During my initial call with Kevin, I informed him that I rented a track and was looking for laborers. After some discussion, Kevin indicated it would be cheaper to use his truck at a flat rate of $80. I wasn't convinced of that but went along with his opinion, being the moving expert. Turns out, it would have been cheaper for me to rent a truck and pay $40. The day before the move the landlord informed me that I wouldn't be able to obtain the key until 1p. I told her I would have to check with the movers to see if they could push the move from morning to afternoon. I was fortunate in this instance as their afternoon move had been canceled. At that same time, Kevin and I agreed to 3 movers. Kevin was made aware that 85% of the items to be moved were already in the garage. The remaining 15% was in the 3rd floor apartment (King bed, Full Bed, Changing table, DR Table, 2 TVs, Small Desk, 2 long Boards). I had also scheduled a separate pickup from a donation company, which was set to occur the morning of Dec 4. I received a text from them around 10a indicating they could not arrive until 2p. At that point, they would be in the way of Kevin's movers. So I asked Kevin if he had the manpower and time to load and dropoff the donated items to Habitat-Sacramento. I informed Kevin the dropoff needed to occur the same day-_Wednesday and if he couldn't fit it in I would stick with the existing company. Kevin assured me he could make it work so I canceled the donation movers. I asked him if he could have his movers arrive sooner since I was adding the second dropoff. He said he would try but wasn't sure he could make it happen. I didn't receive an update that they could arrive sooner so I assumed they would be there at 1. Unfortunately, they didn't arrive until 1:40p--40 minutes late and only two movers showed up. This caused me great concern because I wasn't sure they would be able to load and unload my items and make it to Habitat by 4. I expressed this concern to Kevin and he said they would try. It became clear they weren't going to make the Habitat dropoff at which time I expressed my disappointment to Kevin. Kevin indicated he would store the items and drop them off another day. I reminded him that the donation needed to be made the same day and that if he couldn't deliver them he should have informed me so I could stick with the original company. Even if they were going to be late. Even with the added donated items, this was a job that should have taken no longer than 3 hours from start to finish; with three movers. But that's not what happened. The job ended up taking 5hrs, 40mins. Costing me nearly twice as much. In addition to the $80 I paid for the truck when I could have paid less by renting a truck myself. And I still have to pay for Habitat to return and pick up the items. To say I am disappointed is an understatement. The words I would use to describe my disgust are not professional, so I'll keep them to myself. I would like this matter investigated and adjudicated as quickly as possible. I have text messages and Kevin (if he's honest) can corroborate the details."
Zenobia B on December 2024
