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"Very professional"

"Royal Granite Creations was excellent from start to finish. I will definitely recommend to family and friends!"

"I would never recommend this business to anyone. I picked out my granite during the last week in June. The owner knew that time was short for us and that we needed things done quickly. They sent me an estimate where they were charging tax on both the stone and the labor. Another company told me that labor was never taxed. I asked for an adjustment, and the price was reduced a little. I called and told them that I wanted them to do the work, and I was told they needed a check or credit card for 1/2 the amount. The cost would be higher if I used my credit card, so I mailed a check. Several days later, when I called to check on things, I was told they had not received the check. I drove 45 miles to take them another check and requested they let me know when the initial mailed check was received (I have heard nothing about the initial check). They said they would get someone out to the house to do the measurement template the day after the 4th (a Friday)....nothing. I started calling the company on Monday morning and continued on Tuesday. No one answered, and no one returned my call. When I finally got someone on Wednesday, I was told they would send someone out to measure the next day. When the guy arrived to measure, he told me that he would not put granite on the island with a bar overhang unless I had supports added to the island cabinet. I added the supports and sent pictures to the owner on Monday. We heard nothing, so we started calling. It was late Tuesday before anyone answered the phone. The owner had not shown him the pictures. The next morning, I got a phone call, and the installer said he still would not put the granite on the island because he wanted supports from the floor (which he did not tell me initially). I have spent almost 4 weeks waiting on this company. They are unresponsive, unreasonable, and awful to work with!!!!!!!"

"The job was done right and according to budget. Completed within the schedule time window"

"They did a great job "

"ATM Granite has excellent customer service and very professional."

"From initial visit we felt comfortable w Michael and his knowledge in this area. Factory Direct handled the entire project from HOA approval Permitting to completion to exceed our expectations. Great job well done now enjoying an enclosed area we love."

"All I wanted was a jetted tub (the same size or larger than what I had) and shower doors, That’s it! Regrettably, I went with Five Star Bath solutions of South Atlanta with Lavezza Zanders as my consultant and manager Monty Johnson. What I received was no shower doors at all, and an oval shaped tub that is narrower than the previous tub, this is obvious with even the naked eye. I did not request a particular shape, and I certainly did not request a smaller size. Who the heck would? There is no documentation that I agreed to the tub that was installed specifically, and the contract only states size to be determined at measure. Again, during consultation the same size tub or larger was agreed to. The company responded by telling me that this tub is actually larger than what I had before and to get the proper sized tub, I would have to pay an additional $3000 over the $7000 I had already agreed to pay, and that I had to sign a new contract. They also ordered the wrong size shower doors, so for that I have nothing but holes in my shower. Ultimately, I did not want to sign another contract; I should have been given the proper sizes to begin with. I was given a tub that is 39 inches at its widest point, but my space is over 48 inches. There was plenty of space to put a wider tub without major construction (walls did not need to be knocked down for a better width), this is obvious from the photos. My emphasis on this fell on deaf ears; Monty and Lavezza kept telling me to spend this additional $3000 to get the tub size that fills the width of my space. I then elicited the help of a friend who also has lifelong contracting experience. My concerns were not being addressed and unfortunately, I felt that having a man speak on my behalf would help. On 3 way was Monty, the contractor, and me. The truth came out at this point. First Monty admitted the obvious, the tub is more narrow and only deeper than the previous tub, not LARGER nor the same size! Monty also admitted with the contractor on the phone, that the size, model, and cost difference to get one tub vs another was never presented to me; I was just arbitrarily given a smaller tub! When I asked that they take the tub back and return my $2000 deposit, initially Monty agreed then he reneged. At the end of the conversation, Monty was on the phone cursing at me and the contractor. No one was cursing at him. I attempted to reach The Five Star Bath Remodel Cooperate offices multiple times and got no callbacks at all. For $2000 I got no shower doors and an uncomfortable creaking tub that I didn’t ask for. I want a full refund."