
Serving Fort Lauderdale, FL and surrounding areas
Approved
In business since 2014
Free estimates
Credit card accepted
"On or about June 15, 2020 I called this company to arrange duct cleaning. I was told the first time I could make an appointment was three weeks later, July 6. Because my tenants were concerned about dust I called another Company. AAA All brands and they did the work on June 23. On July 6th the appointment date Duct Doctor arrived and never called me to confirm the appointment and to be fair I didn't call them to cancel. When the technician looked for payment after finishing from the tenant (tenant not familiar with American standards) but the tech was supposed to call me for payment. I told the tech I already had someone clean the ducts and he said to call his Manager Tray which I did. Tray said they always check before starting work to see how clean/dirty the ducts were and he said there was no evidence any work had been done. I certainly paid them and I am certain they did the work. In an interest of civility I asked if we could work something out on the bill. Tray said he never had this situation before and would call Corporate. Tray and I missed each others calls but he finally said they would settle for $325 instead of something north of $400. Yes I suggested I had a Angies list coupon. I offered to pay $250.00. Our conversations have been civil and Tray seems like nice guy but we're at odds about a fair solution to this problem. Duct Doctor is at the high end of what they charge in this area of Palm Beach Gardens, Fl and this unit is less than a 1000 sq ft. In my opinion the office needs to follow up on appointments made so far in advance and make a call to remind people of the appointment What does Angie have to say about this?"





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