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"UPDATE: 3 Day Blinds eventually corrected the mistake for free after lots of pushing on my end (originally offered 30% off a new order). It turns out that the product we wanted wasn't even an option (or feasible with how we use our shades - the tallest TDBU cordless shades are 85" and if you leave them down for too long, the cordless mechanism stops working). I'm disappointed the design consultant lacked this critical knowledge from the start. We had to fabricate something for the second cord to anchor to since there was no wall on one side, but we eventually got our CCL TDBU shades installed. Do your research, learn the terminology, read the contract. ORIGINAL: Our design consultant ruined our $8.5k order by not adding "TDBU" to the contract to indicate the blinds should lower from the top and rise from the bottom. All of our communication about this point was done in person, so customer service said we had no evidence to back up our claim that what we got wasn't what we discussed."

"great work"

"At first, I thought the company was great but I realize this is not the case. My shutters are falling off the frame AND the door. The standard handle scraped off the paint causing us to purchase another door handle. Now It is hard to get your hands around the knob. They did not measure properly. They wont service their work that was subpar unless I pay them $99 to come out. The workmanship is substandard. You can see where the paint is missing. Can see the shutters are crooked from the outside. This is not a company I would trust based on the way they handled this simple request. I am very suspicious of the great number of positive reviews that are posted because they just do not jive with the reality of the way this business responds. Beware."