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"There was some confusion in customer service where my account was closed and they had not installed my shutters yet. I had to wait for another appointment to have my shutters installed. However, the person who did install my shutter was very nice and professional and the work was very good."

"I had gutter guards installed, a side door to the garage fixed so it won't leak, a new curtain rod installed along with 2 solar outdoor security cameras. The generate both very nice and pleased with the overall experience."

"Walt assessed the condition of a toilet and determined it would need to be replaced (as I had expected).  He and Tammy went to Home Depot and picked up a toilet (the price of the toilet is not included in the above), which was a huge help.  While Walt removed the old toilet and installed the new, Tammy worked to remove old caulking and recaulk the bathtub.  They took the old toilet and the box for the new toilet with them, leaving me with a renewed bathroom and no mess.
Walt and Tammy are a fantastic team and I will not hestitate to hire them again.  I currently am building my "Walt and Tammy List."
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"Lynn Lapping, one of the sales representatives, came to my house, measured the windows and the next day sent me a quote for blinds (Hunter Douglas Applause Line). During that first visit, she was friendly and provided answers to all of my questions. Two weeks later, I contacted her to come by and measure three kitchen windows, as I am planning to put roman shades in them. Lynn came by, but she seemed off, she was rushed, impatient and a bit rude. I had recently received a quote for drapes from another company and I asked her if she thought the prices were reasonable for the type of drapes. She was annoyed and told me that I should had ask her to measure those windows during her first visit to get a quote for drapes.  However, at that time, I had no plans to put drapes there so I could not have planned for it. I ignored her demeanor and attitude, we all have bad days, and so I assumed she was simply having a bad day.
I wanted to place a deposit for the blinds on the spot but she locked herself out of their system and she could not process my payment. She told me that someone would call me to get my credit card information, but no one ever did. I called her the next day to ask for the final quote and make sure everything was ready to go, she told me she would get the quote to me later that evening or the next day. She never did. I called the following day and left a voice mail for Lynn. The office manager e-mailed me to let me know that Lynn would be out of the office due to a family emergency and that she would contact me the following week to place the order. I e-mailed her back and ask her if someone else could help me with the order as I did not want to delay the process an additional week (lead time is three to four weeks). She told me that John the company owner would contact me to process the order. All of these e-mails were exchanged on a Wednesday. The weekend came and the owner never e-mailed or called me. On Monday I e-mailed the office manager to ask if someone would be calling me to process the order. I also ask her to let me know if they could not process my order so that I could find another provider. I received the following e-mail: "We apologize for the delay. Due to the scheduling conflicts with our designers, we will not be able to assist you with your order.  We apologize for any inconvenience this has caused." 
While I understand that family emergencies do happen, it does not make sense for a business to stop because one of their employees is unavailable. I am happy that my order did not get process through this company; I can get Hunter Douglas blinds for the same price with other providers. What would have happened if I had trouble either with the delivery, installation or quality of the blinds and Lynn was not available to handle those situations? Again, business continuity is a must for a company to be successful, business can not stop for one employee. 

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"They scheduled in a timely manner and cost was reasonable. They had to reschedule to install a part that needed to be ordered, this was also done in a timely manner. They inspected for a cause of the problem and fixed it, most likely preventing a repeat of the issue. They have a handy app to show when they will arrive once they are en route. Very pleased with the service and will use again if needed."

"Lifetime Windows & Doors were great. We started thinking about replacing our aging aluminum frame windows a few years ago. We got visited by a door-to-door replacement window company and got a good quote. However, the windows were very “chunky” compared to our sleek aluminum windows. So we got a quote from the big replacement window company and got sticker shock. We then found that Milgard had replacement vinyl windows that we could get in black capstone (both internal and external color), but the replacement company never got back to us with a quote – even after many back and forth communications. We then found Lifetime Windows and Doors. Morgan and Lindsay were head and shoulders above all other vendors we worked with regarding communication. When we found out that Milgard was delayed with the black windows we wanted, they found that Simonton had a similar window and got us in their queue. Yes, it took a while to get windows, but Tony and Hugo did a great job, installing all 17 windows. We’re super happy with Lifetime Windows and Doors."

"With recent monsoon like rains, our sump pump quit and since we were gone when it happened ended up with 2 feet of water in the crawl space. Q came out and got our sump back on. He had quoted a certain amount just for coming out and assessment. I was perfectly willing to pay, especially since he had to jump into two feet of freezing water! But he didn't charge me since he didn't fix or replace anything. When it dries out, we'll have him back out to install a better system!"

"Did a good job. Was able to find the siding I needed, and installed it in a timely manor."

"I can’t say enough about The Custom Shade Company! Our consultant Zee was very helpful and knowledgeable while we were deciding which style and color to choose. The blinds were done earlier than I expected and our installer got the job done quickly. The whole process went very smooth thanks to Zee, I highly recommend."

"I've had blinds installed before, I was shown blinds I had not seen, different styles and I loved them. They were very beautiful and the person who did them, Kurt, did a really good job and he is a very nice person, someone I can trust in my home. Very great and prompt service. He kept in contact until the product came and he installed them very quick."