Get matched with top tankless water heater repair pros in Franklin, MA

"Neo was excellent! My water heater went and a new one was installed by Neo and his team the next day. They were very professional, communicated instantly, and did a fantastic job. Will definitely use S.S Piping n Heat for all of my future plumbing and heating needs. Would recommend this company to anyone!"

"I've called Sila before to work on my HVAC unit and realized they offer plumbing services when my tank-less water heater stopped working. They were able to come by that day I called to see what was wrong. Once they were onsite they deterimed my hot water valve stopped working and were able to replace it and got my hot water working in no time."

"They were very fast to respond to my call and were able to send someone within two hours. The replacement of the hot water heater went well. For the water pipes they use copper crimp fittings instead of soldering so it will be interesting to see how that holds up over the years. My only concern is how they ran the gas line. They use Gastite CSST which is fine, but the CSST is run so it goes downward then back up and then downward again before it enters black pipe that has a moisture trap. It seems to me that if there is any moisture it will end up in the CSST instead of the trap. In addition, there is a pretty good bend in the CSST right before it goes into the trap section. Also, Teflon tape was used on the all the joints instead of joint compound. I think I will get someone from a different company to come in and take a look at it."

"He was able to find the hard to find power vented water heater on a weekend and install it the same day. He was honest and clear with his estimate and work."

"Had mike and zach out to replace my gas water heater. They were on time, professional, and courteous of my home. They even wear shoe covers and use drop mats to make sure the floors dont get dirty! Excellent customer service at a reasonable price"

"Within hours of my inquiry on a Saturday, Bill was out to my house to assess my needs. I needed a new water heater and my AC repaired. I knew I would be looking at a lot of money, because I had other quotes. His price was amazing and the job was completed in less than a week! I would highly recommend this company."

"Not easy finding an HVAC company willing to install a gas steam boiler. These guys did it all and did it well, removing the old oil burner and oil tank, installing a Weil McClain boiler including steam piping and hot water, installing gas piping, electrical and plumbing, including all inspections, even leaving me a temporary hot water heater until the furnace installation was completed. They fully accommodated my schedule as well. The town electrical inspector who came after installation was complete confirmed their good reputation."

"I ended up losing heat due to a low water switch. I never had a gas furnace. They talked me thru on how to fill the system and did not charge me"

Heritage Home Service is a premier home service provider operating in New Hampshire, Massachusetts and Southern Maine. Bringing all the perks that come with having a large team while maintaining a strong focus on family-oriented service. Our namesake is about honoring those who came before us, and most importantly, it is about leaving a legacy of serving people extraordinarily well. For over 37 years in business, we have helped countless families across our community stay comfortable and healthy in their homes, and today we continue to evolve and find new ways to serve you even better.

"In April 2026, our broken cast iron pipe needed to be replaced, but we didn’t know how extensive the repair would be. From Angi's referrals, we called Full Swing Plumbing who arranged for Nick, one of their plumbers, to come to our house that same afternoon. Full Swing waived the dispatch fee. Nick used his endoscope camera to see the extent of the problem. (They had a coupon on their site which offered this one-time, free service.) After a couple hours, they were able to identify the problem, present a few solutions, as well as a final estimate before they left that day. We agreed on the approach and set a date for the following week. Nick and his co-worker were friendly, deeply knowledgeable, and hard-working. They communicated well, taking photos for us throughout the process. They cleaned up everywhere, completed the job in one day, and they kept to their price. Everything worked well from the single visit."