Get matched with top doors (interior) installers and replacers in Gambrills, MD

"Presidential Exteriors had door-to-door solicitors offering to schedule free estimates. I scheduled one. During the estimate evaluation, after surveying the exterior, the consultant (salesman) and I went into the attic, performed a cursory tour around the access area of the attic ladder, and found leaks and structural concerns (e.g. cracked trusses and water-damaged rafters). The consultant used the leak and structural concerns, in addition to the general estimated age of the roof, to push hard for the case replace the entire roof, with the promise and expectation that the roof installers would inspect the rest of the attic for any other potential structural issues we did not tour during the estimate evaluation. I accepted them for the job since I considered the issues serious enough to wrap up sooner than later. For the evaluation experience, think car dealership sales tactics but at the premises of your own home, e.g a call the manager to lower the price, same-day commitment discounts, etc. Their operation team called to schedule the job a week later. The roof installers came by two weeks after the evaluation, and 'finished' the job in two days. The work on the exterior roof itself looked good. However, even though I inquired multiple times about making sure they would inspect the internal structure while installing the new roof and was constantly assured they would, when I inspected the attic as the work crew was wrapping up on the second day, I found that even a number of internal structural issues that the consultant specifically pointed out were not addressed at all (the water-damaged areas were handled, however). In fact, during the install, they were more concerned about more trivial matters from my perspective, like removing cupolas and unused satellite dishes. Understandably, I was upset, and I called with this complaint. They sent the project manager out two days later and we went up to the attic and inspected the entire attic fully this time (I did an inspection of my own before the meeting). I asked if they had a structural engineer certify their repairs; they replied they do not, but adhered to best practices. They scheduled a crew to come out the next day. The second crew came, and I instructed them as to the work needed; they had a general sense of the job, but unfortunately not the specifics. They initially sistered one side of trusses that were cracked or weak/compromised; I requested that they sister both sides (I actually even discussed this with the project manager when he came earlier), and the crew obliged. I signed paperwork accepting the completion after verifying the work. Overall, the work done addressing the structural issues felt impromptu, though perhaps ultimately sufficient. Clearly, Presidential Exteriors has some communication issues across their operation. Make sure you know exactly what you want, and be ready to reiterate multiple times. They were interested in selling a roof and primarily only a roof, but used other related issues they have less experience with to sell the product - and initially did not even address those issues. I would have been much happier if they had referred/contracted a structural engineer to first handle/design the interior structure repair and then take on the roofing install and/or structure repair themselves. With regard to the workmanship of simply the new exterior roof itself, I have no complaints. However, they oversold their services in the end, which left a unpleasant aftertaste, despite me being ultimately satisfied that they performed the work agreed upon to the best of their ability."

"They were excellent! I called while at work and they arrived at my house within five minutes. They explained everything to my mom, who was home, and called me to verify what was needed for the repair. The repair on took only 5 minutes. A few months ago, we had another company fix the toilet. Apparently they did not properly install it and it cause a slow leak. What impressed me is that Cipriano could have really charged a lot and over sold what needed to be done but they did not. They fixed the leak. They were honest, knowledgeable, courteous, quick, and really nice people. I would hire them again and plan to for future projects."

"Well, my foot went through the stairs of our 33 year old deck so it was time to replace it. I fixed it once before but my wife had enough. 14X19 wood, vinyl railings and a gate. I got three quotes. Jeff was first at $14,900. The second was $14,500 and the third well know company in Harford county was a ridiculous $18,000. I was a little taken back by that. Maybe the job wasn’t fancy enough for them so they priced it high. Well, it worked. Theses quotes were all before the price spikes of mid 2021. Jeff came out with his crew and began the work. He picked the best boards and made several exchanges at 84 Lumber. I really appreciated it. It was clear from the beginning he wasn’t going to do some half *** job. We had good conversations and Jose worked his butt off. It took approximately two weeks. All told I am completely satisfied, but to be honest, anything was going to be better then what was originally there. I’m thinking about having them come back an do my siding."

Our Mission\n\nAt Improvement Dreams Solutions, our mission is to bring our clients’ dreams to life through high-quality renovations, combining creativity, style, and attention to detail. From accent walls and trim finishes to full remodels, we strive to turn every space into a unique, functional, and welcoming environment. project we undertake.\n\n\n\nWhy Choose Us\n✔️ Licensed & Insured (MHIC #164034)\n✔️ Quality workmanship with attention to detail\n✔️ Clear communication and fair pricing\n✔️ Respect for your time, budget, and home\n\nContact Us\n📍 Arnold, MD, 21012\n📞 (240) 586-0895\n📧 improvementdreamsolutions@gmail.com\n🌐 ImprovementDreamSolutions.com

"We had a great experience with rajay and team . They helped us with kitchen Countertop, hardwood floors, staircase, and sink/faucet installation. They were professional, on time and always got back for any questions we had. I highly recommend them for your home project."

"Kitchen. sink was installed. Satisfied with his work. Will consider for future jobs."

"Mike Kinner and Crew are very honest, trustworthy, wonderfully skilled, and have a very broad range of expertise and experience. Mike has done roof repair, mold remediation, complete renovation of our front room, replaced a back porch, fixed major age related damage on the back of our 80 year old cottage, and installed a lovely window. I have always had great results and Mike is our first choice for anything we need done on our cottage. I cannot overstate his work ethic, craftsmanship, and willingness to work with the homeowner."

"Installed a new exterior storm and entry door, due to old frame leaking in heavy rains. Overall, very satisfied with the work done and have not had any more leaks in the seasonal rains since it was replaced."

"My family recently purchased a home that is 10 years old and during the inspection, an issue came up with the safety mechanism that keeps the garage door from closing down on an obstruction (like your car, kid, or pet). I called ABC Garage and the customer service was very thorough in explaining that older models to not have that feature, so she walked me through the various models and pricing in case we wanted to replace the unit. We have young kids, so I knew we'd probably want to go with the upgrade. The day of the service call, the technician arrived promptly and verified that the current system was old enough that it didn't have this safety feature. We discussed the options again (he had all three models in his van) and he installed it promptly. When that was completed, he also showed how the garage door itself could use to be adjusted so it made less noise when opened. I was happy to pay the additional fee to get that resolved. All told, it was a very positive experience - professional, thorough, friendly, and timely. There is a 5-year warranty on the unit and 1-year labor warranty, but I expect this product to last much longer in the future."

"The initial estimate in August 2015 went very well.  We were very pleased with the quality we were getting and the quoted price.  The company was responsive and showed up on time to give us the estimate. From that point, however, we had difficulty at times communicating.  We did not hear back from the company regarding the status of our order and possible dates for scheduling the installation. When we finally heard from them in October, they left a message for us with a date of installation. I called and left a message to confirm the date, but they did not get our message.  Once they understood the mistake, they immediately rectified by making time for us as planned.  
On the day of installation in October 2015, the lead installer showed up on time but they did not start work until about 11:00 am due to an issue with the window delivery/pick up. The installation went fine, and they appeared to be detailed and diligent in their work. However, we noticed part way through there was a mistake in the order, and one window was ordered without grids. Unfortunately, the installation went very late (they did not finish until about 9 pm) due to complications with the big picture window at the very end, which was not started until nearly 7 pm.  Consequently, they completed the work on the large picture window in the dark and cleaned up outside in the dark.  They were unable to wrap a side window that was not part of the installation, but which they agreed to wrap when we had our estimate.  We were told they would come back and finish cleaning up when they came back to swap the window out for the correct one, clean off black marks on the interior of the windows, and complete the wrapping of the additional window.  The next morning, we completed the clean up ourselves outside.  We were pleased with the installation and the quality of the windows. However, we noticed a dent in the aluminum border surrounding the big picture window above our front door, probably inadvertently caused due to the lack of visibility in completing the work in the dark.  We communicated that to the company in writing and by phone.  We were told it would be taken care of by the installer. Within a few weeks, the installer came back and installed the correct window pane, but did not have the materials to wrap the additional window or fix the dent above the front door. It has now been over five months, and we have had multiple instances when we were told the installer was coming only to either not have him show up or have him reschedule.
I have contacted the company multiple times, most recently two weeks ago, when we were told by the general manager the installer had just picked up the materials and would be contacting us to take care of it.  After more than a week, the installer contacted us to say he would be by on the weekend to take care of it. Once agin, he had not shown up or communicated to us regarding the schedule.
We were very pleased with some aspects of our experience but extremely displeased by the lack of responsiveness, the feeling of being bounced around to various members of the company, and the fact that they did not complete what they said they would or fix the dent above our front door caused by the installation. When I have spoken to the general manager or the installer, they are always very polite and  professional.  I just wish these interactions were followed up by action.  Our issue remains unresolved more than five months after installation.
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