PRO SUPERIOR CONSTRUCTION
Serving Gridley, CA and surrounding areas
In business since 2013
Free estimates
Warranties offered
"12/28/20 Update (Rating and Details will be updated as project progresses): Pro Superior Construction was the 5th and final bidder for full replacement of siding and windows for my 2-story 2,000 sf home. I was about to award one of their competitors and thought why not give them a bid. I was impressed by Todd and Dan, their salesmen - their responsiveness, knowledge, and courtesy was unmatched even amongst the various other James Hardie certified installers included in my RFP. They were not the cheapest, but I awarded them the project in October 2020 based on the above mentioned attributes. For context, my profession is managing commercial real estate for global companies which encompasses managing multi-million dollar construction projects throughout the state. I work with contractors daily if not hourly. On Nov. 4, 2020, Dan came by to capture some missed window measurements. I paid him the deposit as well as the 20% payment for materials. The check was deposited and cleared on Nov. 5. Materials were being ordered and the longest lead time was 3-4 weeks for windows. Everything went downhill fast. The project was handed over to their scheduler, Brogen. In the next 7 weeks I spoke with Brogen no less than 6 or 7 times. He is very courteous however we has dropped the ball on every single delivery he promised. The last 5 times I called him - and this is not an exaggeration - the conversation started with him profusely apologizing for a missed deliverable. My project was scheduled to start on 12/22. On 12/21 when I did not receive any details as to dumpster delivery, arrival times, crew size and name of lead foreman, I tried contacting Brogen multiple times without response. So I escalated to Todd who, up until this point has been responsive. He also didn't get back to me so I called Dan, who called me back the same day and told me he'd check with Brogen on scheduling. Brogen called me back and again apologized for not scheduling per protocol, stating he wrote the dates on a whiteboard which got inadvertently erased, and as a result the project start was moved to 1/4/21. I pushed back. Me and my lady took off 2 weeks to accommodate a 12/22/20 start. Brogen worked to get a crew to start Mon 12/28. Then on Sun 12/27, I get a text from Brogen apologizing that the crew needs to start on Tue 12/29 due to needing to pick up remaining materials for project. At this juncture my comfort level with Pro Superior is shot. All the good work and rapport developed has been undone. Nonetheless I'm still confident this could be salvaged with the install crew. More updates to follow once project is substantially complete. Update as of 3.04.2021 Wow did Pro Superior Construction (PSC) come through in the end. These guys had to deliver in a major fashion to recover from 2 stars to 5, and they did. First, PSC sent an absolute rock-star crew. I mean 5-8 people each and every day busting their butts. This crew (Alex/Vitaly and team) saved the day. They showed up each and every day (some Saturdays too) on time (7:45-8am) and stayed until the sun went down. They took breaks in brevity and worked tireless from beginning to end of shift. I work from home and have observed each and every crew member. Alex/Vitaly's crew work extremely well together, very efficient with excellent synergies. And the level of customer service was outstanding. Just a great group of folks all the way around. Todd (sales) and Brogen (scheduling) also stepped up in a big way, taking care of missed scope and ensuring the project was completed to my full satisfaction. I am in the real estate industry so am very particular about details. In the end I'm extremely happy with the decision to award PSC my project despite the initial schedule and communication issues. PSC owned up to these faults and never made excuses, and also admitted to some lessons learned. This goes a long way with me. I would not hesitate to use them again and have already recommended them to several neighbors who have complimented me on my home. **12/28/20 Update 2/5 Stars (Rating and Details will be updated as project progresses)** Pro Superior Construction was the 5th and final bidder for full replacement of siding and windows for my 2-story 2,000 sf home. I was about to award one of their competitors and thought why not give them a bid. I was impressed by Todd and Dan, their salesmen - their responsiveness, knowledge, and courtesy was unmatched even amongst the various other James Hardie certified installers included in my RFP. They were not the cheapest, but I awarded them the project in October 2020 based on the above mentioned attributes. For context, my profession is managing commercial real estate for global companies which encompasses managing multi-million dollar construction projects throughout the state. I work with contractors daily if not hourly. On Nov. 4, 2020, Dan came by to capture some missed window measurements. I paid him the deposit as well as the 20% payment for materials. The check was deposited and cleared on Nov. 5. Materials were being ordered and the longest lead time was 3-4 weeks for windows. Everything went downhill fast. The project was handed over to their scheduler, Brogen. In the next 7 weeks I spoke with Brogen no less than 6 or 7 times. He is very courteous however he has dropped the ball on every single delivery he promised. The last 5 times I called him - and this is not an exaggeration - the conversation started with him profusely apologizing for a missed deliverable. My project was scheduled to start on 12/22. On 12/21 when I did not receive any details as to dumpster delivery, arrival times, crew size and name of lead foreman, I tried contacting Brogen multiple times without response. So I escalated to Todd who, up until this point has been responsive. He also didn't get back to me so I called Dan, who called me back the same day and told me he'd check with Brogen on scheduling. Brogen called me back and again apologized for not scheduling per protocol, stating he wrote the dates on a whiteboard which got inadvertently erased, and as a result the project start was moved to 1/4/21. I pushed back. Me and my lady took off 2 weeks to accommodate a 12/22/20 start. Brogen worked to get a crew to start Mon 12/28. Then on Sun 12/27, I get a text from Brogen apologizing that the crew needs to start on Tue 12/29 due to needing to pick up remaining materials for project. At this juncture my comfort level with Pro Superior is shot. All the good work and rapport developed has been undone. Nonetheless I'm still confident this could be salvaged with the install crew. More updates to follow once project is substantially complete."
Recommended by87%of homeowners
