
Serving Hartsville, SC and surrounding areas
Approved
In business since 1925
Free estimates
Emergency services offered
"This company has lost my business. The plumbers were very professional and provided excellent service. I give them an A. However, the office staff gets a solid D, leaning toward an F. I took us 4 months to finally get a billing issue straightened out. The office staff told us they would bill the insurance company direct, but they never did. I made several calls over a few months (because they kept sending bills to me), and each time they told me to ignore the bill and they would send it to the insurance. I would have happily paid the bill and sent it to the insurance if Hill would have asked (I even offered). Finally, Hill sent me a collection notice; that made no sense since they agreed to bill the insurance. I finally paid the bill; it then took multiple phone calls and then a visit to get the paid receipt. When I went to pickup the receipt, the office staff was polite, but unconcerned about my trouble; the billing staff seemed affronted that I would offer criticism. I felt I was overly polite and offered constructive criticism on how they could avoid this in the future. I made it clear that I was happy with the plumbing work and would like to continue to patronize them, but I received no apology for the time I had to take to deal with this or any acknowledgement that that could have done better. Hill has lost my business. There are too many options in the service industry to do business with a average company anymore.
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