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"The plumber was unethical, he made it so I would have to call the company back for more work. I can't even change my hot water tank because the water pipes and gas lines are crimped directly to both. I need a disconnect by code when I decide to rent my house."

"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"They did a great job"

"They did fine"

"Today one of your service technicians, Pepper, came to go over our air conditioning unit. When I attempted to give Pepper an excellent review his name did not appear in your list of service technicians. I want you to know Pepper was most probably the BEST technician we have had when coming to our home to service our furnace or air conditioner, as we have a yearly service contract with Ainsley Heating & Cooling therefore each year we see your service techs twice a year. Pepper was knowledgeable, professional, courteous, and very friendly. He did a thorough job and was very respectable. Please check your site and add his name/pic to your list of service technicians so your customers can give him an excellent review. We have dealt with Ainsley Heating & Cooling for over 25 years and they are the best for your needs. Thank you Pepper for an exemplary job. ?♥️"

"Can’t thank these guys enough for the work they did in fixing our problem! Honest, reliable, & cleanliness was much appreciated! Will recommend this company to family and friends!"

"work was to be done during the last 2 weeks of july, tried calling them to confirm 6-7 times they were unresponsive, left message that i would find someone else to do the project.\ and i wanted my deposit back$ 4200.00,. that got a response they would be out the next week this was end of august, i was told this would be a 2-3 day job on the roof , they tried to do it in 1 day they worked 13 hours during the rush they damaged my siding and my gutters, there men told me they were paid to do this as a side job, the guys worked hard , they left a few odds and end to complete the gutters i told them i would take care of they were supposed to bring the material to complete ,but they never did and again my phone calls were unanswered .they promise alot but do not deliver.then they ignore you once they have your money, thats not the way to do business. i hope this save someone else the aggrevation i experienced"