Get matched with top stone restoration & polishing pros in High Point, NC

"Overall a wonderful job. My tiles look like new"

"Sergii was very professional, flexible, communicated well, and was able to pull off my vision for a black marble fireplace without cracking a single piece of tile. He was also able to see and fix problems from previous renovated areas of the project so that installation would be safe and last. He was very upfront about cost and let me know about the price of materials before starting his work. And he kept his work area very CLEAN!! I was overall very impressed with his expertise, Iâ d recommend him to anyone."

"Just as it was expected. Very well."

"They do great work, easy to work with and are very flexible around our schedule. Would recommend to everyone."

"These guys were fantastic-punctual, professional, perfectionists. Our floors look better than new!"

"The work I needed done was very simple but New world really took it to the next level to make sure I was taken care of. Staff was very elaborate with the work and time they were going to take on my project. Friendly people and great work. Will be hiring for my next project very soon!"

"The work was very professional. Any and all issues that was brought to his attention or crew was handled immediately. The work was finished on time. We were very happy with the finished project."

"Beautiful paint job! Also does wonderful tile work!"

"I had been looking for a furniture restorer to repair a dining room table, a midcentury modern dresser, and also a midcentury modern coffee table. The table had extensive sun damage and the other two pieces were in need of repair and refinishing. After searching numerous home-improvement sites I came across Innovative Design. The majority of the reviews were very good, so I decided to take a chance and call Mr. Schmidt for a free estimate. He arrived promptly and was a very nice older gentleman. I first showed him the dresser and the coffee table and he told my husband and I what he could do to repair them and quoted a price. I then took him into my home to have him look at the dining room table. Upon seeing it, he marveled at how beautiful the table was. It is a unique piece and he was intrigued by the craftsmanship. He looked at every detail of the table and literally crawled underneath to get a good look at the craftsmanship. He gushed at how it was a “beautiful, special piece” and how he would love to take it back to his shop to repair. He stated that he could restore the wood to its original beauty, but was unsure about the inlay on top. He quoted a price which I thought was a bit pricey, but because of what seemed to be a genuine love of furniture and his promise to restore the dining room table, my “pièce de résistance”, I decided it would be worth it to entrust our precious pieces with him. He picked up the pieces on September 4th and we gave him a sizable deposit. Mr. Schmidt stated that the job would take roughly 3 weeks to complete. I didn’t necessarily worry about that because it was early September and I knew my table would be back in time for the holidays. After three days Mr. Schmidt contacted me about the small coffee table. He was having a few issues with the finish, and wanted to know which direction we wanted him to go. We replied back and both parties agreed upon what he would do to repair the coffee table. No problem there. After that I hadn’t heard from him in a while so I emailed him on the 17th to see where he was in the process. He then informed me that the dresser unit had a few issues because it was more scratched than he thought and the stain that he put on was uneven. He told me that he would continue working on it and send me a picture very soon. On September 23 he sent me a picture of the dresser. In all honesty the structure of the dresser was very nice, only problem was he painted all the handles black. The dresser was a wood and wood laminate midcentury brown. I initially told him I wanted it restored to its original appearance, so I was surprised and disappointed by the black handles. When I asked why he painted/stained the handles black, his response was that the wood grain varied so much that the handles stain looked unmatched and the dresser needed some contrast to stand out. I’m all for poetic license, but I’d already told him that I wanted it restored to its original state. This meant NO BLACK HANDLES! He then asked, “Do you want the dresser as is now? I am not able to improve the results.” No, I didn’t want the dresser because that was not what I told him I wanted. At that point, I called to speak to him to let him know that this was not what I wanted. I got his voicemail, so I left a message. The next day he emailed to tell me that he added wood blocks to the two front drawers in an attempt to camouflage the differences. I now had a dresser with black handles and two wooden blocks on each side. To be honest, I truly appreciated him trying to make improvements, but it looked nothing like I expected. I then replied to him and told him to remove the two blocks and to paint the handles brown. He finally did what I requested and sent pictures on the 29th. To his credit, the finished product was beautiful. On October 2nd, Mr. Schmidt emailed me with regard to the coffee table. He informed me that he was “at a loss of what to do with it“. My husband and I gave him some direction, because at that point we just wanted all of our furniture back. He didn’t respond, so we weren’t really sure if he would comply with our requests or what he was thinking. On October 6th, I emailed to find out how things were going with the dining room table and coffee table. I also asked when he could deliver the dresser, as he had stated in an earlier email that he could deliver each piece as he completed them. On October 7th, he responded: “When is a good time and day for you?  I can load up the dresser will need unload help at your end.  The little table is close to finish working on the top everything else is completed.  The dinning room table I will not be able to work on.  The time I have used so far on your projects has far exceeded my time frame.  Did not expect the problems with the dresser unit due to the veneer on the one drawer.  I will return your $600.00 for the partial payment or the table.  Of course all units will be returned to you.  I worked hard and diligently on your units just used enormous time trying to make them nice for you and your husband”. REALLY?!?!? I hired him solely because of all he said he could do to restore my dining room table! We discussed how this was THE main concern and how I wanted it done for the holidays. To have him email me after holding onto the table for a month and then tell me that he is unable to do it is beyond disbelief! If time was a factor he should have made this known early on, so I could remind him of how to prioritize the repairs or perhaps find someone else who could restore it. At this point, I will be hard pressed to get it repaired before Thanksgiving. I truly appreciate the work that was put into our other pieces, and as I stated earlier, the dresser is beautiful. He did a decent enough job on the round coffee table; it is sturdy and looks nice. However, when he dropped it off to our home on October 14th, the paint was still damp and smelled very strong. It is only because the dresser looks nice that, I’m giving him a C. I realize that the entire job took him longer than expected, but I wish that he had communicated this early on. He basically said, “Forget this!” and decided to not complete the job we hired him to do. Meanwhile, my dining room table is still a mess. He could have explained that it would take a little more time, and I even would’ve been OK with him requesting additional funds. Based on how he handled things with my table and the damp paint on the coffee table, I will not be recommending him to anyone. Very disappointing."

"They were nice people and did a good job. They were quick and had a reasonable price."