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"Did a good job. Pulled out the dryer and put it back. Did not leave a mess and was very polite and professional "

"Communication was great and the tile came out amazing."

"We decided to replace the tired carpet in our condo. United Carpet was our second stop in search of solid vinyl wood plank flooring. We were fortunate to meet Art McLeod, who showed us a vast array of options, We settled on Karndeen and found one we though would go well next to the existing parquet wood flooring in the rest of the condo. He urged us to take a sample home, and we were glad he did, for our sense of the color match was way off. When we returned he shows us what he thought would work. He "right" sold us, (others had tried to get us to take a more expensive product than we needed or wanted) offering us a product a bit less expensive than what we picked, but he assured us it was of equal quality and better for our application, over a concrete floor (we live an a converted 1903 schoolhouse). His selection was right on the money. He kept us apprised of the order and delivery dates and set up an install date based on our availability. His install crew, Jim and Bob arrived on time, calling ahead. Unfortunately they discovered the concrete under the carpet had heaves and cracks and would require leveling. They were craftsmen and did the job carefully and completely. A one day install dragging into four days, but we didn't mind, because we knew the job would be done well and right. They went out of their way to accommodate us in timing of arrival, and always kept us apprised of any need for them to briefly engage in a repair or other activity. They were not going to leave until the job was done perfectly, and they held to that promise. They were pleasant, respectful, and a pleasure to have in our home. We are thrilled with the product, with the installation and our entire experience with United Carpet has been excellent. We cannot recommend them highly enough."

"A great experience from start to finish! Five star all the way! The estimate was done by D0nna who was punctual, knowledgeable, experienced and pleasant. Her follow-up communication was excellent. The estimate was detailed and fair. Communications/interactions with owner/managers Steve and Mike were always a positive experience. They are very knowledgeable about the hardwood flooring business and were a pleasure to work with. Installers Charles and Craig were excellent at their craft. They were punctual, worked hard the whole day, and cleaned up at the end. We were very happy with every aspect of the flooring they installed. The flooring that we had installed was a natural pre-finished select red oak from the Hardwood Outlet in Penfield. The folks there, Oz and Levant, were very helpful and accommodating in helping us choose the flooring that would best fit our needs. We took home numerous samples before making our final selection. Like Rochester Hardwood Floors, the Hardwood Outlet is a quality operation. All around, this was a great experience and we are very happy with the quality and value of the finished product. We look forward to recommending Rochester Hardwood Floors and the Hardwood Outlet to family and friends."

"Awful, first appt serviceman arrived with no ladder, even though I clearly described the job as venting from the 2nd floor and a ladder would be needed, rescheduled for next day, OK. Next day serviceman arrives does the job and leaves, we think everything is OK. A couple days later, my wife does a couple loads of laundry and the laundry room feels like a sauna, apparently a leak in the vent. Called, had to wait a week for an appt, service man came and taped the duct extensively. Next day the dryer is taking a long time to dry, Signal on the dryer indicated an air flow problem. Call again and had to wait another week for an appt. The next appt was yesterday 10/23 I missed the call from the serviceman, but when I called today was told that he was here at my house. I had 5 people at the house, myself , wife, son, grandson, and mother in law. Garage was open all day, and the front door was ajar. No one heard anything, knock or doorbell. Totally frustrated called again and all they said that he was there. I will call for service from another company, I want a full refund and will call the Better Business Bureau to complain about the level of service I received."

"They were on time and friendly/professional. I didn't appreciate the upselling on other products and services."

"Great! Bruce did a great job giving my family the kitchen of our dreams! What I loved the most about Bruce was that he had a solution for every idea we suggested. We had many proposals during the remodel and he accommodated all of them. He and his team always showed up on time and have an incredible skill set. I will definitely be reaching out to him for future work and have friends and family who have used him successfully as well. Very pleased!"