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"Couldn’t have gone any better. Prompt, friendly, reliable service."

"First time the fireplace has properly worked since its installation 17 years ago."

"6 years after our original level 4 roof install we started to upgrade the paint scheme of the house. We started to remove the gutters so the fascia could be painted and behold we discovered that Brennan installed the drip edge on top of the felt instead of directly on the roofing plywood! Now we have to get a contractor out here to repair over 200 linear feet of drip edge and roofing before we can paint and rehang the gutters!!"

"All is good."

"Mr. Elias was a God-send. He completed the repair on-site quickly and efficiently. I couldn't have asked for a better outcome! So pleased and will use him again for any similar work."

"Amir accomplished all 4 projects in six hours. He was on time and the cost was exactly what he told me ahead of time. He was very professional in his first phone communication, follow up emails, including the contract, and in person. I would not hesitate to hire him again for any job, no matter the size."

"Great! 6 month later and everything is still looking good, no issues whatsoever"

"I had condensation in a bedroom window that needed to be replaced. Jonathan came out and provided a quote, which I felt was reasonably priced given I had another quote in hand. His professionalism and attention to detail was the deciding factor for me to use Wallaby. On the day of the install the crew showed up 20 minutes early and were prepared to get it knocked out. The installation went very smooth and there was no mess left behind. After completion and final inspection of the work performed I received a call from Jonathan to verify that I was satisfied with the service. I would highly recommend using Wallaby to any of my friends/family. Sean"

"Great experience and would definitely recommend. Mario came out same day to take a look at my front door and get the details of the requested work so that he could draw up a quote. Their price was very reasonable. I had them replace my rotted exterior door jamb. The project was more complicated than anticipated, but they did not raise their price, and they did not leave until the door was functional again. Great guys and very professional."

"The WORST… I started this process over a year ago when I had a leaking window. It took several weeks to get the sales person out to measure (his name was Johnny). When he showed up he was intoxicated, but he gave me some excuse about a mental disorder (which I believed). He had mentioned that he had had lots of complaints before about him being drunk. He then placed the order, and I had to wait 8 weeks for the windows to arrive before installing. When they arrived it was the wrong size, so now I know longer believe his story about a mental disorder. He was definitely intoxicated. He had measured wrong, and now my tenant had to wait another 8 weeks for the new order to arrive. The windows arrived and they were installed (4 months later), so I thought we were finally done. Nope, months later I received a message from my HOA that they were going to fine me, because the insulation foam was visible, and it clearly was. I reached out to Window World to correct the problem, and I was told that a manager would call me back. That call back never happened. I called back again later and I was told the same thing again, but now I actually needed a new window as well, because my HOA demands that the two windows to that unit match. Now that I need a new order, I finally did get a call from the “manager” Jake Rodger, and I explain the situation and how this has been going on for over a year at this point, and how I needed a new window, but if I were to use them again I would need some sort of financial remedy in the form of credit. He assured me that he would take care of the foam as well as see what he could do about the credit. I explained, that after all this I would never use Window World again, but they were lucky that my HOA needs my windows to match and that I would give them the opportunity to make it right so that hopefully I could use them for my other rental units. I had to follow up with him several times via phone and text messages. I later discovered that the manager was a “field supervisor” not a manager. He did schedule with me to go remove the foam, but of course it was cancelled and he had to reschedule. I have continued to follow up on the credits with no response. He did finally get out there and remove the foam. However, I waited weeks again to get a call back from Johnny (sales person) about scheduling the measurements, and when he finally did set a day he didn’t show up. I followed up and received no response. Days later I discovered a quote/estimate requesting my signature in my inbox. So he decided to go without rescheduling without notification to advise the tenant. Finally after getting nowhere with the credit I decided to bite the bullet and just get it done. I very reluctantly signed the estimate to get the window on order. I thought finally I am done, and in another 8 weeks I will have this new window and be done with this mess. Nope, Johnny texted me that he had made a typo on the quote and that he had sent the revised at a cost of $365 more. Absolutely not. If you’re considering Window World especially in the Houston area I would highly suggest a different option. I would definitely pay significantly more to never use them again."