Get matched with top swimming pool heaters installers and replacers in Itasca, IL

"The absolute worst! These guys "opened" my pool. PJ, the owner and an employee were on site. I had to spend two hours helping them because they couldn't figure out how to attach the railings and diving board. They didn't vacuum! They didn't even attempt to balance the chemistry. They didn't turn on the heater, unless you count pressing the on button. It was not working, and needed repairs which I wound up doing myself, they didn't bother to check it, at all. Worst of all, they failed to tighten the bolts on the diving board, and as a result one of my kid's friends got injured when the board went sideways. Stay away. Literally, anyone else is a better choice."

"Cesar was great. I have an old hot tub and the electronics stopped working. It was hard to diagnose the problem. Ceasr tried three methods to diagnoses went to pick up and return parts, called me and texted me to keep me up to date,. And now, the hot tub is working great!"

"They did a great job painting my pool. On time, let me know timeframes but texting me. Chris is nice and amazing. Great company for your pool, there are a lot of bad pool companies. They are professional and honest!"

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"Excellent!!! It was a pleasure to work with Chris on the design and layout of the deck. He designed a superior layout for the deck boards and a railing system that surpassed what we had with the old deck. He designed two new staircases that met building codes (the old ones didn't). And he used CAD software to create multiple views of the deck to help us visualize the deck before the project commenced. Pricing for the deck was based on the CAD models, and the pricing was very fair (IMO). While we were working on the deck design and corresponding bid, our town (Wheaton) decided to install a new water main for our neighborhood. The city tore up the entire length of our street along with our driveway and front lawn. Chris was very accommodating in scheduling the project around the activity on the street. The crew that tore off the old deck and replaced it with the new boards and railings was awesome! Ian (the crew chief and master carpenter) really knew what he was doing. His crew was talented and very easy to work with. They were neat, cleaned up after themselves every day, and hauled the components of the old deck away throughout the duration of the project. Ian did a very solid job of preparing the deck framing for the new surface. He repaired sections of the framing that had rotted out, and re-aligned sections of the framing that were not built properly when the deck was originally built. This was very important to me: a deck surface needs to be installed on a solid and level frame. I wanted to install rubber water shields on the top edges of the framing to prevent future rot. Ian worked around my slow pace and gave me time to do that as he made progress on other areas of the deck. Finally, Ian upgraded the framing so that it would support these improvements: a 'picture frame' around the edges of the desk surface, a 'parting board' that improved the layout of the deck boards, and the new railing system. The new deck surface is awesome. Deck Solutions used "camo fasteners" to fasten the boards to the framing. There are no screws or nails on the surface of the deck. The fasteners are completely hidden. Ian's skill and professionalism in installing the surface matched that of the best finish carpenters that have worked at my house. It looks beautiful. The new railing system is perfect. Ian routed grooves in the upper rail of the railings to accommodate the wiring that I needed for the low voltage lighting. He drilled a hole through the center of one railing post so that the wiring could be run under the deck and then routed to the grooves. (that is not easy to do with a four foot post!) And he drilled pockets into the rest of the railing posts that I could use for stuffing the wires and wire nuts that would be associated with each of my lights. A week after the deck was installed, Deck Solutions came back to apply a coat of stain to everything. I really like the material they use. It is a transparent, oil-based stain that soaks into the wood. It does not create a layer of finish on top of the wood. We had a choice of 5 or 6 different colors. The man who applied the stain was very meticulous in his work. It looks great. NET-NET: I know that this is a very long review. But I felt it necessary to describe the details of the work that was done so you can appreciate the quality of the work. My wife and I are both very pleased with the new deck. And we will be using Deck Solutions each year to clean and apply a new coat of stain to the deck. One last thought: Chris is very knowledgeable about the various technologies and materials available for building decks. We asked him to quote the cost of replacing the deck that is off of our second floor. Chris examined the situation and recommended a solution of deck panels and support pedestals that would rest on the flat roof of the house that is below that deck. He designed the layout of that deck and its supporting infrastructure and gave us a bid for the cost of replacing that deck. But he also suggested that the deck system was simple to install and that I could probably do it myself. He gave me his CAD drawings for the design. I decided that I will be installing that myself next year. I was very impressed that Chris offered me that very cost effective option and actually made it easy for me to proceed on my own using his design and CAD drawings."