Serving Asheville, NC and surrounding areas
In business since 2010
Emergency services offered
Credit card accepted
"I normally do not do reviews. But, I am hoping to save someone else the trouble that I have gone through. I should have known by my first conversation with Appliance Zen, that it was not going to be a good experience. Weird from the beginning, rambling on but some incident that had just happened to him. Anyway, I scheduled them to come out and look at my dishwasher that had not been cleaning my dishes. They come out and tell me I need new spraying arms, they are clogged up. Ok, ordered new sprayers and they arrived a week later. Had to call to see if they had come in yet and reschedule to come out to install the new sprayers. One week later, dishwasher not cleaning dishes again. Call them to come back out because they do warranty their work. They came out again to tell me the pipe is clogged and they need to run a "special" cleaner through the dishwasher to clean it out. Over one week later special cleaner finally arrives. (This special cleaner can actually be found at Wal-Mart!! Major disappointment.) Still not cleaning my dishes. Called to come back out. Sprayer arms are clogged again?? Not sure how this happened as I had only been able to use my dishwasher one time. They said it was a manufacture issue and they would contact them to send new ones again. They said it would take 10 days with the holidays. Still waiting for them to arrive. It has been over 6 weeks just trying to get my dishwasher working!
Update: I really appreciate their response to my review. It has just been such a long drawn out process. I truly appreciate them ordering a new handle for my microwave. That was above and beyond and it means a lot. Looking forward to my dishwasher working soon!
Update #2: My dishwasher has been fixed! They were able to come out again and remove some broken pieces of dishes that had somehow managed to find their way into the sprayer arms. Very thankful for the new microwave handle. That was a very nice gesture. "


























