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Tasheka P on June 2022
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Tasheka P on June 2022
At Highlander Waterproofing & Foundation Repair of Western New York, we specialize in basement waterproofing and foundation repair services. We are the proud recipient of the Better Business Bureau Torch Award for Ethics 2021! If water is invading your home, you are not alone. We offer custom-designed waterproofing solutions and foundation repair that you can trust. Highlander Waterproofing is family owned and operated and has a 100% commitment to our customer's satisfaction. Much like the foundation repair work we specialize in, building on a strong foundation is the key to success, which is why we have built our business on hard work, endless energy, knowledge and integrity. Contact us today for a free inspection at 877-415-0564 or info@highlanderwaterproofing.com
"I hired Highlander to install a channel drain in front of garage to keep it from getting water in it. The guy showed up with his 16 year old son and dug the trench and laid the pipe very shallowly and left a large open hole in front of my driveway, that was one issue. The second issue was there was no slope to to the pipe. It is straight so the water is not actually draining. The third issue was they cemented the grates onto the the channel drain when they are supposed to be removable so you can clean it. They did correct that and the hole near the driveway they patched with stone, but it is still not pitched properly and the concrete was cracking almost immediately after drying, I asked for the salesman to come back and look at it and asked him if it looked professional, because it didn?t to me or my stepfather who does concrete for a living, and his response was that it did. Well, less than an a year and grates are popping up because the concrete is completely cracked."
Rachel T on August 2024
At Highlander Waterproofing & Foundation Repair of Western New York, we specialize in basement waterproofing and foundation repair services. We are the proud recipient of the Better Business Bureau Torch Award for Ethics 2021! If water is invading your home, you are not alone. We offer custom-designed waterproofing solutions and foundation repair that you can trust. Highlander Waterproofing is family owned and operated and has a 100% commitment to our customer's satisfaction. Much like the foundation repair work we specialize in, building on a strong foundation is the key to success, which is why we have built our business on hard work, endless energy, knowledge and integrity. Contact us today for a free inspection at 877-415-0564 or info@highlanderwaterproofing.com
"I hired Highlander to install a channel drain in front of garage to keep it from getting water in it. The guy showed up with his 16 year old son and dug the trench and laid the pipe very shallowly and left a large open hole in front of my driveway, that was one issue. The second issue was there was no slope to to the pipe. It is straight so the water is not actually draining. The third issue was they cemented the grates onto the the channel drain when they are supposed to be removable so you can clean it. They did correct that and the hole near the driveway they patched with stone, but it is still not pitched properly and the concrete was cracking almost immediately after drying, I asked for the salesman to come back and look at it and asked him if it looked professional, because it didn?t to me or my stepfather who does concrete for a living, and his response was that it did. Well, less than an a year and grates are popping up because the concrete is completely cracked."
Rachel T on August 2024
We are your one stop spot for all of your HVAC and plumbing needs. We specialize in all facets of heating and air conditioning. We are extremely competitive and understand the value of building a relationship with our customers. We will go to all lengths to please our clients every needs. Once you use us, you'll never have to find another HVAC or plumbing contractor again.
"The master of the dishonest upsell! I have had 4 interactions with this company and the most recent left me shaking with anger. At least the first 3 times they sent someone out they were friendly and lied through their teeth. Jeff Sxxxxxx was nasty, aggressive, and unprofessional. He took everything personal and would not repair a part broken by a previous employee of auchinachie because how is that fair to me? He would not honor the warranty I was promised because apparently the previous plumber had been lying about that. He made me feel unsafe, taken advantage of and like a fool for ever trusting them. Every other interaction has been one of constantly adding money to the bill with no warning and so they were kind. When I finally asked them to honor their commitments, I was told he was there to help me but was not going to help if I had an attitude about it."
Bonita B on March 2025
We are your one stop spot for all of your HVAC and plumbing needs. We specialize in all facets of heating and air conditioning. We are extremely competitive and understand the value of building a relationship with our customers. We will go to all lengths to please our clients every needs. Once you use us, you'll never have to find another HVAC or plumbing contractor again.
"The master of the dishonest upsell! I have had 4 interactions with this company and the most recent left me shaking with anger. At least the first 3 times they sent someone out they were friendly and lied through their teeth. Jeff Sxxxxxx was nasty, aggressive, and unprofessional. He took everything personal and would not repair a part broken by a previous employee of auchinachie because how is that fair to me? He would not honor the warranty I was promised because apparently the previous plumber had been lying about that. He made me feel unsafe, taken advantage of and like a fool for ever trusting them. Every other interaction has been one of constantly adding money to the bill with no warning and so they were kind. When I finally asked them to honor their commitments, I was told he was there to help me but was not going to help if I had an attitude about it."
Bonita B on March 2025
At Highlander Waterproofing & Foundation Repair of Western New York, we specialize in basement waterproofing and foundation repair services. We are the proud recipient of the Better Business Bureau Torch Award for Ethics 2021! If water is invading your home, you are not alone. We offer custom-designed waterproofing solutions and foundation repair that you can trust. Highlander Waterproofing is family owned and operated and has a 100% commitment to our customer's satisfaction. Much like the foundation repair work we specialize in, building on a strong foundation is the key to success, which is why we have built our business on hard work, endless energy, knowledge and integrity. Contact us today for a free inspection at 877-415-0564 or info@highlanderwaterproofing.com
"great job! "
Maryanne R on February 2025
At Highlander Waterproofing & Foundation Repair of Western New York, we specialize in basement waterproofing and foundation repair services. We are the proud recipient of the Better Business Bureau Torch Award for Ethics 2021! If water is invading your home, you are not alone. We offer custom-designed waterproofing solutions and foundation repair that you can trust. Highlander Waterproofing is family owned and operated and has a 100% commitment to our customer's satisfaction. Much like the foundation repair work we specialize in, building on a strong foundation is the key to success, which is why we have built our business on hard work, endless energy, knowledge and integrity. Contact us today for a free inspection at 877-415-0564 or info@highlanderwaterproofing.com
"great job! "
Maryanne R on February 2025
EverDry Waterproofing is the nation's leading residential basement waterproofing contractor. Since 1983, EverDry has provided full-service waterproofing to more than 70,000 satisfied customers EverDry Professionals take a personal, one-on-one approach in dealing with homeowners to help them understand their options for creating a safe, dry and livable space in their basements
"Brandon arrived for Everdry annual maintenance and inspection of basement drainage and sump pump. He was professional and asked pertinent questions concerning operations. We are quite pleased with the work and efficiency of all work Everdry performed."
robert r on May 2025
EverDry Waterproofing is the nation's leading residential basement waterproofing contractor. Since 1983, EverDry has provided full-service waterproofing to more than 70,000 satisfied customers EverDry Professionals take a personal, one-on-one approach in dealing with homeowners to help them understand their options for creating a safe, dry and livable space in their basements
"Brandon arrived for Everdry annual maintenance and inspection of basement drainage and sump pump. He was professional and asked pertinent questions concerning operations. We are quite pleased with the work and efficiency of all work Everdry performed."
robert r on May 2025
M&W Remodeling is proud to provide bathroom and kitchen remodel services to the Finger Lakes community. We strive to satisfy all of our customers and will go the extra mile to make sure you're completely satisfied and the vision comes true. We work closely with each client to understand their unique needs and preferences, and our commitment to customer satisfaction means we won't rest until you are 100% happy with our work. Give us a call at the number above.
"In the course of this year, I have had these guys hang door, repair plaster, tile, paint, wallpaper, and repair a window sill. There is nothing they can’t handle! And now my bedroom is gorgeous."
Martha H on December 2024
M&W Remodeling is proud to provide bathroom and kitchen remodel services to the Finger Lakes community. We strive to satisfy all of our customers and will go the extra mile to make sure you're completely satisfied and the vision comes true. We work closely with each client to understand their unique needs and preferences, and our commitment to customer satisfaction means we won't rest until you are 100% happy with our work. Give us a call at the number above.
"In the course of this year, I have had these guys hang door, repair plaster, tile, paint, wallpaper, and repair a window sill. There is nothing they can’t handle! And now my bedroom is gorgeous."
Martha H on December 2024
Norb Miller General Contractor of Dundee, NY specializes in remodeling services for over 30 years. We have an exceptional reputation in the Finger Lakes region for exceeding our customers' expectations. From kitchen additions, bathroom additions, remodeling and basement conversions to windows and siding, we are here to see your vision to a beautiful end result. Our fully insured company also helps in guiding and overseeing our valued customers' design process. When you want quality and affordable prices, we are here for you.
"Norb and his crew did a great job on all my projects. Highly recommend."
Douglas M on June 2024
Norb Miller General Contractor of Dundee, NY specializes in remodeling services for over 30 years. We have an exceptional reputation in the Finger Lakes region for exceeding our customers' expectations. From kitchen additions, bathroom additions, remodeling and basement conversions to windows and siding, we are here to see your vision to a beautiful end result. Our fully insured company also helps in guiding and overseeing our valued customers' design process. When you want quality and affordable prices, we are here for you.
"Norb and his crew did a great job on all my projects. Highly recommend."
Douglas M on June 2024
We specialize in: Decks, Siding, Windows and doors, Interior/ exterior framing, Drywall, trim, finishing work, New construction, Concrete pads, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
"The service was amazing and it was great working with them. They were truly understanding."
Trever s on April 2023
We specialize in: Decks, Siding, Windows and doors, Interior/ exterior framing, Drywall, trim, finishing work, New construction, Concrete pads, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
"The service was amazing and it was great working with them. They were truly understanding."
Trever s on April 2023
We guarantee your satisfaction from start to finish. We Build, and You'll be Thrilled. Builders - Homes, Remodeling - General, Remodeling - Kitchen & Bathroom -
"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."
Joan P on March 2025
We guarantee your satisfaction from start to finish. We Build, and You'll be Thrilled. Builders - Homes, Remodeling - General, Remodeling - Kitchen & Bathroom -
"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."
Joan P on March 2025
Virtually diagnose and/or repair your appliances and HVAC units today without anyone stepping foot inside your home! Starting at $45 you can take control of your home appliance repairs via video chat with a certified technician when it’s convenient for you. Make an appointment today on our website. Neli's certified technicians will work with you to conduct either a diagnosis to find out what's wrong or a repair. You will use Neli’s advanced video chat technology during your appointment. Schedule your appointment today at nelihome.com or call us at 833-876-0900!
"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."
Jennifer S on March 2025
Virtually diagnose and/or repair your appliances and HVAC units today without anyone stepping foot inside your home! Starting at $45 you can take control of your home appliance repairs via video chat with a certified technician when it’s convenient for you. Make an appointment today on our website. Neli's certified technicians will work with you to conduct either a diagnosis to find out what's wrong or a repair. You will use Neli’s advanced video chat technology during your appointment. Schedule your appointment today at nelihome.com or call us at 833-876-0900!
"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."
Jennifer S on March 2025
Runtime varies based on battery size and cycling frequency. Most battery backups run for six to 24 hours, depending on battery capacity and pump usage. The system activates only when water reaches trigger levels, potentially extending actual operation time beyond rated hours. For locations with frequent extended outages, consider keeping a spare battery or supplemental power source available.
Yes, most existing sump pump systems can be enhanced with battery backup capability. You'll need compatible components that work with your current setup. Installation involves connecting the backup unit to your discharge pipe and setting up the battery system. Professional installation (costing $45 to $200 per hour) helps ensure proper system integration and safe handling of electrical components.
A battery backup system provides valuable protection for homes in areas prone to power outages during storms. With an average cost of $900, these systems help prevent potentially significant water damage and related expenses. Even preventing a single flooding incident can justify the investment, especially considering standard homeowner insurance policies don’t often cover flood damage.
Regular maintenance includes testing system operation by disconnecting the primary pump and verifying that the backup activates properly. Inspect battery terminals for corrosion and clean as needed. Check battery charge levels according to manufacturer recommendations. Standard batteries require replacement every three to five years, while deep-cycle batteries with proper maintenance can last up to 10 years. An annual professional inspection (approximately $250) helps ensure reliable operation.