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"Basement Doctor work crews were prompt and polite, accommodated my requests, and cleaned up beyond my expectations. There were, however, significant problems. Estimate was incomplete -- need for dehumidifier was not emphasized until after the work was in progress so was not in the contract. Cement dust was bad enough to injure my lung. However, Basement Doctor made what seemed like reasonable effort to contain the dust. The same might have happened no matter who did the work. After phase one was done, there was dampness along the crawlspace wall where drainage had been installed. I was told that it was not wet. In order for it to be wet, there had to be standing water. When examining the conditions in order make an estimate for phase 2, my project manager looked at the crawlspace drainage that had been installed in phase 1, he saw something that caused him to call the production manager, then told me that there was a problem with the drainpipe as installed in phase 1 and that it would be replaced in phase 2. This left me with worry about whether the rest of the work had been done correctly. When phase 2 was complete, I expressed disappointment that the appearance of the encapsulation did not live up to expectations. Primarily, the taped joint between the material used on the floor and part way up the wall and the silver insulated material used on the was not level, and was wavy to an unsightly extent The white material billowed out from the wall into the floor space rather than going down the wall consistently then out onto the floor. The project manager said that Basement Doctor guaranteed the function of the work, not its appearance. The foreman said that the white material would, over time conform to the wall. (It hasn't.) The project manager said the production manager (director?) would call me. It took three months and a nasty letter from me for that call to be received. When he came to my home the production manager reiterated that Basement Doctor stood behind the function of their work, not its appearance -- at least for the type of work done in my home. He said that there had been no problem with the drainage pipe that had been replaced, but that it had been replaced at my request. At that point I wondered who I should believe. He did improve the appearance of the encapsulation by adding tape so the joint was no longer wavy."

"My first encounter with United Structural Systems company ( USS) was last year, when I had to face the decision which company I go for foundation repair at my house in West Virginia. It was equal bids on my project from two companies USS and Alltek. Unfortunately for me, I made the decision to go with Alltek Environmental Services company at that time. Foundation repair was finished in August 2019 by Alltek (please read my review, that I placed separately for Alltek). 48,000 dollars payment later foundation been done. I finally be able to place my house for sale this year and come to realization, after inspection is done on the house, that it is a presence of water leak in the storage area. I could not believe, how it is possible, when the foundation repair was just done 8 months ago. I guess, things were not done properly after all. After numerous attempts to contact Alltek company, I finally be able to get the response with another promise to “fix it” in the amount of $9,200 or later for free…if I take off my review of their company from homeadvisor.com. Lack of professionalism, poor craftsmanship and PR was major disappointment for me. To be honest, after I been treating inferiorly by Alltek, I did not have any desire to go back to the same company. I was looking for second opinion how to resolve these issues. I decided to reach out again United Structural (who I was hoped to remember me from last year) and explain my dilemma. Bobby K. (Sales Manager for USS) come to the rescue! He was willing to give me his unbiased opinion on the situation. Bobby K, “commander in charge”, went to the house and informed me, that “downspout lines were never installed, the part on top of the ground went nowhere and tie back patch was poor quality”. Simply put it, Alltek did a mediocre job. I immediately made the decision go ahead and proceed with United Structural Systems company for repair of the mistakes. I cannot say enough praise for the USS company and manager Bobby K. This re-du project was done in timely matter, communication was superior ( needless to say I live out of state and it was never an issue), area after the job was clean up to perfection and…the garage/storage area now look dry bone and beautiful. Awhhhh... maybe I should not sell my house after all?! I have a buyer on the house, and I am closing in 2 weeks and can say with all honesty, I could not do that without United Structural help. It was exceedingly difficult situation for me, and it was resolved by USS company with flying colors. Thank you again USS. I recommend you without any hesitation!!! Your company should be proud of to provide such an excellent service and have knowledgeable, competent and skillful experts. Lana Y, Rochester, NY “We are NY tough”"

"Horrible craftsmanship. He did not order the materials as draws were paid, then wanted more money to order materials. Installed a boat lift as part of the project, it was not installed to spec and dropped our boat. The seawall steps have washed out from rain. Left trash, building scraps all over the work site."

"Great job. Good and faithful Christian man. Trustworthy in his work."