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"Rick was very responsive at first and eager to get started on my bathroom remodel job for one of my apartments. He is commended for having to respond to quote request fast. I decided to give him a chance to do a good job before handing a bigger jobs for my other properties. Before the work started, I emphasized that the dust control and cleanup was very, very important to me. The job involved lots of demolition work inside the apartment - naturally, there will be lots of dust. The apartment is currently occupied and has lots of furniture, computers and audio equipment that I wanted to protect. I thought he and his workers were communicated this request. I even offered the use of dust control fan and Zip Wall to isolate the work area but he said he will be fine without them. Once the job started, I was away for one week to take care of my family. When I returned, I discovered that the door to the adjacent room was left open. That is my office with all the equipment and important papers. They left their construction material and equipment in this room. I was horrified that there are fine dust everywhere - on my printer, computer peripherals, furniture. I brought this issue up with Rick. Nothing happened. The worst part was that the job was declared done and I paid the service in full - They never returned to clean up and pickup the equipment. After almost a whole month, the supply and equipment is still there. I had to spend extra time cleaning up after their mess. Very unprofessional. Lessons learned. Do not pay the balance until all the cleaning is done and all the equipment removed. I expect the clean up and dust control to be a part of the job. I also repeatedly asked or professionally prepared invoices with vendor name and address, job details and the most important of all, the invoice number - all of these essential information is important to keep track of expenses for my projects. The SMS texts message and e-mail messages were not appropriate for this purpose. I explained to Rick that my CPA requires them many times. I even sent him a sample invoice and quote in Microsoft Word template - he never understood what I was asking. He is a nice guy, but not a good project manager or competent business person. The work was done, however, the work quality is fair to good - I had to go back and correct some sloppy work. Lacking attention to details and follow up bothered me. The biggest issues is the lack of clean up and keeping the worksite cleans so he and his crew gets an F. I do not think I will be hiring his company in my future projects."

"The work initially got delayed by weather (good old New England!), but I am very pleased with the results!"

"Great customer service."

"The guys dis a great job. We look forward to using them again."

"I just had my windows replaced in my condo and Couto Construction did a great job! Everyone was friendly and professional and it made the entire process easy."

"Replacing a roof is not cheap - and it’s not exactly the most fun thing to throw a lot of money at (versus, say, a new bathroom) . AEM (Kevin B. in particular) made this not only painless, but even pleasant. We got three bids - Kevin B. from AEM was the only one that bothered to actually visit our house, meet with us and explain the process. The other bids were just emailed in, apparently using some imaging system that let them measure our rooftop. AEMs bid was not the cheapest of the three, but it was absolutely competitive with the other two - and, because of Kevin’s walking us through the process, we felt much more comfortable having them do the project. Communication as we were getting closer to the day was very good (I work at home - so I knew I’d have to take the day off given the noise). There were a few unavoidable weather delays - Kevin always kept me informed. On the actual day, the team was here early - as was Kevin - and the whole process was done in a day. Something really cool - they had to get into our yard through our neighbor’s back yard (with his permission, of course!) - as a gesture, they raked his leaves! They also cleaned our gutters while they were up there doing the roof. After the fact, the cleanup was perfect - our back yard was spotless! Kevin and his colleague also did some great work repairing our soffits. Anyhow - I don’t think we can recommend AEM highly enough - they care for their customers - and made this as painless as possible. We are very happy with the results. Thanks Kevin and team!"

"They talk the talk but when push comes to shove they are awful. I had them do replacement windows. The windows that are visible from my driveway and sidewalk are excellent. The ones that are more hidden they didn't bother to wrap or caulk correctly. Called the office and they said that if they "fixed the issues" it would be more damage. Never have I been more disappointed by crap customer service."

"Extelent, , on time great products were used and very professional . Even when the inspector came to review the job he was surprised of how great everything was done ."

"Start to finish, excellent service and value delivered. Crew & team were extremely professional, great communicators, always went the extra step to ensure the project was done exactly as it was requested. We moved into a new office space and originally just wanted some touch-ups, they transformed the space into something we didn't think was possible, all while meeting our tight deadlines. Wouldn't look anywhere else for any future commercial or residential work to be done."