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"The technician got the job done"

"Whitney and T took over the whole interior design process on our new construction beach house. From paint and tile selection, furniture, floor and wall coverings to every knickknack on every table top. It is both unique and everything we could have hoped for. It has made our dream home a reality. We absolutely love the results."

"I will start by saying that every single person who worked on our bathroom, from the team that did the demo to the people who did finishing touches, was so nice and kept everything as clean as they possibly could. You hear horror stories about renovations and this is definitely not that but I will say I do not believe I got what I paid well above average for - less stress and more attention to detail. I thought having a designer and a project manager would make the whole process less stressful. Even with the significant sum I paid for the designer, things were overlooked and decisions ended up being made on the fly, without consulting me. The big ones were 1) installing a custom shelf that was significantly too small for the space and filling the large gap with caulk instead of just admitting the measurements were off and they needed to order a new shelf. They did ultimately replace and reinstall the shelf at my request. After months of waiting for the new shelf to be installed, there is still a big gap but it’s in the back and I just want to this to be over so I’m not asking for it to be fixed. 2) The spacing of the tiles in one area of the bathroom required some problem solving because they didn’t fit evenly along the wall. The way it was done initially looked sloppy. They were willing to redo it but this required me to purchase more materials. I wish I had been consulted before they were installed. Within 2 months of installation, the grout in our shower cracked. When they came to replace the shelf that they installed even though it was too small, they agreed to fix the grout in the shower. When we got home, we realized the spots where the grout was touched up were done with a totally different grout - one that is not seen anywhere else in our bathroom. This was definitely an odd choice/oversight but mistakes happen… but then when we told the project manager this happened and it needed to be fixed, he told us that the guy just used the grout we gave him! First of all, we did not give this man any grout. Second of all, we are not the professionals here so if this man saw that the grout he thought he was supposed to be using was a completely different color (definitely not mistakable for the grout in our shower) why would he, a professional, not come to us and ask us to confirm that we actually wanted him to use that grout? While the lack of attention to detail and the poor planning bothered me throughout the process, this refusal to take accountability and instinct to blame us for something that we should not and could not be responsible for is what pushed me to leave this review. Lastly, the grout on the walls is a different color than the floor but some of the wall grout color got on the floor in the areas where the floor and wall meet. I thought this would be resolved by the cleaners if they scrubbed it hard enough but they just left and it’s still there. The cleaners also only cleaned the bathroom, not the two connecting bedrooms that were also coated in dust throughout this process like I would have expected."

"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"

"I'm very pleased. Work well done. On time. Workers respectful of property. Alex paid attention to small details and did several small things that made a great difference"

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"Aaron did not disappoint. They had to come back as the water heater wasn't the one we needed. No issues, was prompt and professional."

"Henry is a great guy and very reasonably priced. He is very patient and willing to make things right. I am very happy with the quality of our kitchen remodel. I will definitely be hiring Henry for my next home improvement project. Rich Hassinger"

"Very well."

"I scheduled an appointment with them in response to their ad to flush a hot water tank for $49, no trip charge or add on expenses. After scheduling and in advance of the appointment I called for details regarding the service to be provided at this very hard to believe price. No matter what time of day I called I was always routed to an answering service that only scheduled appointments. Each time they said they would reach out to a manager to get my questions answered. After 3 calls and an email without a response, I cancelled my appointment."