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"The staff were very prompt in responding. We walked through each area and discussed issues. The carpets had never been professionally cleaned and we wasn't sure they could be brought back. WOW...They did a fantastic job. There were a few stains which didn't come out - but the guys told me that ahead of time - that's what rugs are for - right?!. I am so impressed. Some of the stains we weren't sure were able to be removed were gone. They were very easy to deal with. I will definitely use them again. The cost of the service was more than what we first discussed. The original estimate over the phone was close, except didn't include a protective coating. Due to the amazing job, I had the extra work completed."

"Cleaned the carpet for a fair price."

"It went great. Justin (the owner) sent out Jake and Kyle to do a patch job for free and had started to do it when we talked with them about their opinions about the job. They said they would do the job for free, but it might look a bit patchy when complete as it would be difficult to match the previous epoxy color. They talked us into redoing the entire floor for a small part of the actual cost. Jake and Kyle were extremely friendly and professional. Plus, they did a great job. The job site was extremely clean. I would definitely use them again if needed."

"Overall, my experience with Stanley Steemer was good. I had a coupon for 20% off the entire job so the price was good. Scheduling was easy on-line. They showed up during the specified window. The technician was very personable. Tried hard to upsell me on Scotchguard protection, etc. He went to work and was quite efficient. He had to redo one area where a spot had not come out but was able to remove it. By evening, a small portion of my bedroom carpet had turned brown. The next day I called the office and they set an appointment for someone to come back out. The appointment was set for 2 days later, which was fine. The technician was unsure of why the brown had occurred, but treated it and recleaned it. It looked okay while it was wet. Later when the carpet dried, the brown came back. I called the office again and they told me that a supervisor would call me back in about 2 days. It shouldn't take 2 days for a supervisor to call a customer back about a problem. I didn't received a call until late in the 2nd day. I was driving and was not able to answer the phone but did call back right away. I got voice mail and left a message. The next day--nothing. I called the supervisor's number and left a message. Day 2--again nothing. I left another message. On day 3 after I hadn't received a call, I called the local number again. The person told me they could have someone come out again with a supervisor--but not for a week because they were "too busy." A company should never be "too busy" to take care of a problem they've caused for a customer. I asked to speak to a supervisor and was transferred to a supervisor. He agreed to come out in 2 days' time. A supervisor did come out, retreated the area and cleaned again and this time the brown has not come back. I was very disappointed in how hard I had to work to get someone to take care of the problem they caused. While they were all very polite, a company should never make a customer wait days and weeks before it gets around to resolving a problem."

"They arrived and performed the work as stated. However the cleaning of carpets was excellent but they also did the wood floors and there were some areas of the floors that weren't as well done."

"Michelle is the best house cleaner I have ever had! She arrives right when she says she will. She always cleans a few extra things that I don't ask her to - in addition to the things that I do. She is very friendly and professional. She loves to chat and the frequency of her communication is a huge plus! She was also willing to accomodate my cleaning needs and budget . I would recommend Michelle to anyone who is in need of a house cleaner!"

"I hired Mill City to do some house cleaning based on a friends recommendation and they did great work! I had a dead-line in which I needed it done and they were able to accommodate my schedule. Also, their attention to detail was very impressive they did everything I asked and more! They also used "Green" products throughout and I really appreciated that."

"The cleaning could have been better. They could make sure the upholstery was cleaner."

"Everything about the business and its owner, Jeff Karol. is quality. He came promptly to estimate a job to sand and refinish all the wood floors on the second floor of our old house. The cost was very reasonable, It was easy to set a date for the work to be done. His workers were super clean. I expected wood dust, etc., but they managed everything to be clean --and the floors are gorgeous! I'm using the business again in the spring to freshen the floor of my porch. Mr. Kroll really knows his wood--I was impressed with his knowledge as well as the work and workers. "

"Barak, an affable young man, showed up spot on time. Cleaned the deck and gave me useful advice for ongoing care of the deck. Very professional. All in all a pleasant experience."