
Serving Kellyville, OK and surrounding areas
In business since 1985
Emergency services offered
Credit card accepted
"Came to fulfill a service order for air conditioning unit thru home warranty company, the technician that arrived said the compositor needed to be replaced so I assume he replaced it but never came into the home to check temperature or air blowing in when the technician was asked if he had checked Freon his reply was no it should be good then he left no change in inside temperature in 20/30 minutes so I called in they said it would take a couple of hours for new part to start cooling the house back down due to the outside temperature so I patiently waited a couple of hours before calling back and was told they would send someone back out by midnight, as midnight approached I gave a call back and was told that all after hour slots was full and and was given a service time of 10-12 Saturday morning only to be told the warranty company needs to open a new ticket before a technician can be sent out, finally got ticket reopened that should have never been closed due to incomplete service now I’m being told that air assurance don’t have home service warranty technicians on the weekends and I’m being told the next available time would be Tuesday due to the holiday. You should train your customer service agents to never state that to anyone else because this is what the average person with common sense hear is (the contract that we have with Home Serv does not cover weekend or after hour service calls) I would not recommend this company to anyone."
































