Get matched with top garage door repair pros in Kings Mountain, NC

"Extremely responsive, punctual, and professional. They did a great job installing our gate operator and showing me how to use it."

"install scheduled"

"My older garage door was rotten and after one of the springs broke, I decided it was time to replace the door and upgrade the curb appeal of my home. After interviewing 4 garage door companies, I selected Carolina Garage Service based on their price (3 of the 4 companies sold the same exact garage door) and seemingly stellar online reviews. This was even after the "estimator" blew off my initial appointment and the owner Spencer Kempton called to reschedule for the next morning. I ordered a 8'x7' Doorlink 431 insulated garage door with Stockton windows for the top panel and add decorative spear hardware. The techs were also to replace the existing track and spring but retain my newer opener for $950. I paid a 50% deposit via Cash App on Wednesday and the work was to commence on Thursday. On Thursday, the installers arrived at my house at 11:00 am and proceeded to start disassembly of my existing garage door. While we were going over the job, one of the installers remarked that if I wanted the "upgraded garage door rollers", they would install them for an additional $80. I pushed back since that wasn't what was discussed and, through my interactions with the other garage door installers, I learned that the "upgraded" rollers were the standard rollers that came with the door. At that moment, I should have thrown them off the property and called the cops. When they unloaded the new door, I noticed that it didn't appear to be the correct model (it was stamped 430, which is a non-insulated door) and did not have the insulation requested. After they called the owner Spencer Kempton, they said that he ordered the wrong parts but they would supply an insulation kit. Spencer would later say this was the fault of the distributor Southern Ideal Door. About an hour into the tear down, they asked to borrow tools to remove the existing door (another bad sign) and then about an hour after that, they left to retrieve different tracks and springs. Mind you, they removed my entire garage door and left the job site with my entire house and garage exposed. I ended up sitting on my front porch for the next hour while I waited for them to return; watching over my stuff. The techs eventually returned with different tracks - this time too short and attempted to install them anyway. After 3 panels were "up" and the track only partially installed, they started to wrap up, vowing to return the next morning to finish. With only 3 panels up, my garage was still open to the elements and potential thieves. After convincing them to screw in one of the old panels to the wall to provide some look of a garage door, they left. Friday morning came and so did the excuses as to why they weren't coming Friday - maybe Monday. They claimed that they needed "angle iron" from their distributor. Angle Iron (the metal bits that the garage motor and track are suspended by) is available at every hardware store for about $15 for 6'. At this point, figuring that it was highly likely that they would not show on Monday either, I messaged the owner Spencer Kempton and his installers telling them that they can pick up the door pieces left at my house on Monday, refund my $475 deposit via Cash App, and they were fired. A couple hours later, I spoke with the owner Spencer Kempton who proceeded to offer me a $75 discount, then offered to send someone else, and then another discount but no refund. He stated that the door could not be returned and that I could have someone else come and finish the job. I declined all offers as the installers took most of the door parts with them and this wasn't the door I had ordered anyway (it wasn't insulated). At some point our conversation, he also admitted that he is living in California, attempting to start another garage door company there and that his installers had not installed a garage door like this before. He was attempting to guide them via the phone but simply, they were incompetent. At this point, I have an incorrect partial garage door, the wrong sized track, not all of the parts, and have now hired another installer to start the entire job again for another $1000+. BEWARE: Carolina Garage Service are nothing more than grifters out to make a quick buck."

"This company is not worthy of your business. They put up my opener about two years ago, used my old wires and sensors from my old unit. Which now that I think about it they probably kept the new ones that came in my new opener box. But let's fast forward I called them out here recently because my door hasn't been going down they came out I explained what the door was doing. They only tighten the bolts it worked for a week or two. Called them again letting them know the problem still exists she told me I would be charged another fee just to come look at it again. I of course called different company one that believed me checked the sensors told me that the sensors and the wiring has been there for a long time replaced both, oiled my door, tracks, wheels and tighten chain. DON'T DO BUSINESS with DC"