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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"? got the change out done & Raised it up Out of a low spot that was pilot light killing. As a landlord I loved it when they just told me the job was finished. Made it easy to pay."

"I made an appointment for a one-piece Kohler toilet removal and installation of a new Kohler Tresham toilet estimate initially, after getting an estimate from Angi for same quote for $194.00. "Eddie" came out and was very professional and highly skilled (had installed this toilet model many times) and shocked me with the price quote of $400! I negotiated and got an offer for $350 and proceeded with the install. It took this professional one hour to remove and install new toilet. He hauled away the old toilet as well. I would love to have "Eddie" as my plumber for everything but will not be doing business with this company in the future because of the exorbitant and unfair charges. It was explained to me that this was a specialty toilet but one piece toilets traditionally are less expensive labor wise to install."

"Avoid this company at all possible costs. I have videos, pictures, and email records to back all of the following claims. My significant other and I hired Brownie’s Septic and Plumbing to adjust the plumbing under our new kitchen sink as well as install new bathroom faucets. When the plumber initially came out for a quote, Thursday, he came to see what parts would be necessary to complete the job. Him and my significant other had a detailed conversation about how a specific part would be needed to mount the garbage disposal to the sink. Come Friday, I was present when the work began. When the plumber got to the kitchen sink I hear him start to huff and puff, very obviously trying to indirectly get my attention. I go over to see what’s wrong, we have literally the exact same conversation about the same missing piece that was previously discussed with my significant other the day before. Why is this the second time this conversation is being held? Why are you acting like this is the first time you’re seeing this? No doubt an attempt to lengthen the span of the project and drive up the cost. A flexible slip-joint pipe was used underneath the kitchen sink leading out of the garbage disposal, this is not to code as confirmed by a former maintenance supervisor for the city of Orlando. It is also very obviously not to code as every couple of weeks the pipe fails, water and food scraps come gushing out of the cabinet below the sink. Moving on to the bathroom faucets, all three were installed despite them being completely unusable. Water was literally shooting beyond the edge of the countertop onto the floor. These faucets could not be used or returned, because the plumber had made the decision to throw the boxes for them in the trash without my approval, putting us out around $150. This is a new construction property with multiple large dumpsters on site, being able to located the boxes was not possible. A quoted 2.5 hour job turned into a 4 day ordeal with work that is not to code. Staff is rude and combative when discussing scheduling and payment."

"10 word minimum. We recently did a complete remodel of our 3000 sq ft home and South Shore Construction did a fantastic job! This remodel involved blowing out walls,, creating an arch entrance, and moving the kitchen foot print as well as painting, flooring, electrical etc. Kevin our GC was very detailed and communicated well with us throughout the entire process! When a few hiccups happened along the way Kevin was quick to fix and resolve the issue. All the work was done at a very professional level. Go ahead and call South Shore! You won’t be disappointed!"

"We are thrilled with the work on both projects—especially the kitchen. The value added to our home is phenomenal. The company delivered on every request! Very flexible and personable."

"Went great.kind and very courteous"

"My bathroom was clogged my toilet and shower would not drain. They came out the next day and hydrojetted my home and got it all fixed within an hour!! Highly recommend"

"We worked with S&W kitchens to remodel our kitchen. Luckily it was taking them WAY longer than they said it should because then the hurricane hit. We then contracted with them to fix the flood damage. The project went so badly that we told them not to do the bathroom. We just wanted them out of our house. They take on WAY too many projects and then don't have the subs to do the work. I thought it was because of the flood but the subs we spoke to said they ALWAYS do that. We live on the beach but most of the subs live on the east side of Tampa. Therefore they told us they couldn't be here before 10am. Then they left at 3. I suppose they didn't want to hit rush hour. The subs took no pride in their work. I'm sure if they were doing the same thing to their house it would be done right. The designer that we worked with "Joanne" said she had been designing kitchens for years but she actually had no idea how to do it. The appliance and cabinet doors slam into each other and can't be open at the same time. We had asked to have certain things done and when it was installed we asked why it wasn't to our specifications she said well that is standard. She lengthened the island 18" on her own then when it was being installed she said yes she changed it but it was on the plans. Is the homeowner supposed to go around reading updated plans? When we complained to her after installation of all these things she never even said "I'm sorry." The floors in the kitchen were not leveled before putting the lament down so there are soft spots. I'm told that will shorten the life of the flooring. Because of all of this, instead of being happy and excited with the kitchen and the rest of the house the joy was taken out of it because of all the problems. All in all a very horrible anxiety ridden project with little or no customer service."