Get matched with top fridge, freezer or ice maker repair or service pros in La Salle, MI

"He was very nice guy. He came on time and did a good job."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Kevon and Doc solved a complicated chimney/fireplace issues at our home a few years ago. Our chimney had been built incorrectly and we replaced our gas insert. We couldn't have been happier to have their expertise. We have continued to use to maintain the sealed gas insert they replaced. They are knowledgeable, honest and reliable."

"Buyer beware. We bought a replacement ice maker from them in August of 2025. They had to come out a couple of weeks after to fix it again. Now the ice maker is leaking all over the inside of my freezer in January 2026, and they will not address it unless I pay a $99 service fee to even come and inspect it. Sam then explained to me that he will send a techinician out to take a look, but the service call starts at $99. So, they decide if they are responsible or not for the damage, then they decide if you need to pay the service fee. I encourage anyone that has had a bad experience with this company to post an honest review. We used to love this company, and used them many times. Sam has no customer service skills. This is why family owned small businesses are failing. All you had to do was take care of the work you performed. Paying full price for a brand new replacement item that only has a 30 day warranty is crazy."

"Very pleasant, respectful and prompt"

"Every once in awhile you encounter a service business that combines the qualities of professionalism, honesty, punctuality, knowledge, and outstanding customer service--and Dave Smith Appliance is one of those businesses. We have had a few problems with our new Whirlpool refrigerator, and Dave Smith's company has addressed each of these issues with: a) quick response to email inquiries--often answered by the owner himself; b) service appointments scheduled promptly; c) skilled, well trained technicians who properly diagnoses and resolve problems. Example 1: One technician determined from his research that even though my refrigerator had been recently built, the company had already updated its control box; thus he ordered one under warranty for installation. Example 2: I emailed Dave (owner) to ask whether the cold spot in the top center of my refrigerator (which was freezing vinegar and water bottles) was expectable since the air control valve was there. Most repair shops would have said "yes" to avoid a warranty service call. However, Dave was most concerned with making sure that everything was just right, and said that he would be glad to send a technician out. In sum, I highly recommend Dave Smith Appliance Services."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We were hesitant to use Empire but so glad we did! We had a rep from the carpet guys come out first and he wasn't very knowledgeable and had one carpet to choose from with what we wanted. The next day Empire came out, our sales lady was much more knowledgeable, very kind, and had many options in what we wanted! They have a promotion online that says buy one room, get all other rooms for $50 but of course that's only for crap carpet no one wants or buys so that was frustrating, but she worked with us on pricing and the carpet was installed 6 days later! (It could have been sooner but we chose to wait). We were a little concerned the day before installation because the email said they would come anytime between 8am-6pm, which worried us that they'd come late and not be finished that day. But two men arrived at 820am and were done, cleaned up and moved all of our furniture back by 1130am! It was a very smooth process and I'd recommend them to friends & family."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."