Get matched with top tankless water heater repair pros in Lake Ariel, PA

Kerl Heating & Cooling is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

"Outstandingly! The installer from Orbit, a young man name JOHN did an outstanding job of installing, providing helpful information, and providing and extra service which required repair of a leak in the main water line coming into the house. Great job of coordinating with the American Water Company worker to manage water shut-off and turn-on. I can't thank Orbit enough for sending JOHN to install my system. Anyone receiving his services in the future is in for a treat. John deserves a "Beyond the Zone" (Military personnel will understand that terminology) pay raise he is well worth retaining as a skilled technician and one H***-of-a-nice person, a great public relations entity for ORBIT!"

"I knew the pump had to be pulled out of the ground. I knew the two or three things that could be the culprit. I just needed someone to do the job that wouldn’t take advantage of me financially, knew the ins and outs of what had to be done, and would do the task quickly, efficiently, completely, competently, and correctly. It’s not a lot to ask or expect from a professional tradesman. Bob Walter, the owner/operator of Pocono Mountain Plumbing told me when he’d be there and said he’d call when he was on the way. He did just that. I said I’d meet him there as I was running home from my office to let him in. When I pulled up he was already at work on the problem. He wasn’t sitting in his van waiting for me; he wasn’t mulling around or on the phone making other arrangements. He was already doing his job. His truck was already unloaded, his assistant was already setting up and gathering the tools they’d need, and the well was already partially disassembled... and I wasn’t even there yet. After a short introduction (as well as to his helper/nephew, Danny), I unlocked the house, and within five minutes the situation was diagnosed and repairs had begun. Bob didn’t stop explaining what he was doing throughout the entire process. Just from his description of what was happening and his actions as he performed them, he left no question as to his expertise, his thoroughness, what needed to be done, what was required and what was optional/recommended, how long it would take, and what it would cost. He pointed out what had been done incorrectly the last time it was “fixed,” and he remedied those things as he went along in his task. Not a moment was wasted (not the least of which was because it was 25 degrees outside). As a result of the way he works, what I envisioned as potentially a five to six hour job, was completed in under two hours: completely, correctly, and meticulously. Small things that others might have overlooked to cut corners were done (e.g. disinfecting the well, adding extra reinforcements of electrical tape at the joints connecting the pump and along the length of the pipe, etc.). As quickly as they showed up, they were gone - the job analyzed, quoted, performed, cleaned up, and paid for in less time than I thought it would take to just evaluate the situation. If there’s a higher accolade to be paid to a reliable and honest tradesman, I don’t know what it is other than to say that I have rarely had the pleasure of dealing with someone like Bob Walter. His demeanor, expertise, and sincerity are obvious. He is a true professional, and I wouldn’t hesitate to call him first and immediately with any plumbing or heating question."

"We looked for a plumber to replace a leaky hot water heater on a Friday morning and the job was done by Friday afternoon. Very pleased with everything and would definitely recommend!"

"They did a good , professional, timely job.  They made sure there were portable heaters while putting in new units."

"On a scale of 1-10, with 10 being the best, I would place them at an 11.  For my grinder pump and water heater I called in several contractors and everybody gave me a different price.  I called American Pump and he gave me the best price.  He’s completely honest and has integrity and experience, he worked on a timely basis, is completely customer-service oriented and he saved me a whole bunch of money."

"I would like to take a moment to express my utmost satisfaction with Joe, the plumber who recently helped me with the installation of a water heater and other plumbing issues. His exceptional service, reliability, and expertise have left a lasting impression on me. From the very beginning, Joe proved himself to be a true professional. He promptly responded to my initial inquiry and provided clear and concise explanations regarding the installation process and potential plumbing issues that may arise. His knowledge and attention to detail instilled confidence in me. When Joe arrived at my place, he came fully prepared with all the necessary tools and equipment. His punctuality was commendable, and he wasted no time in assessing the situation. Throughout the installation process, he displayed a high level of skill and expertise, ensuring that every step was executed flawlessly. Not only was Joe proficient in his work, but he also showcased exceptional problem-solving skills. When unforeseen challenges arose during the installation, Joe tackled them with confidence and ingenuity. His ability to think on his feet and find effective solutions was truly impressive. Second time we hire Joe is during Christmas last year, When the pipe burst incident occurred, the timing couldn’t have been worse. It was Christmas day, and panic quickly set in as water flooded our place. In this dire situation, Joe was an absolute lifesaver. Despite it being a holiday, he arrived on time, fully equipped and ready to tackle the emergency. And the price je asked for this emergency visit is reasonable. Throughout the process, Joe's professionalism and work ethic were evident. He was respectful of my property, taking care to minimize any disruptions. Furthermore, Joe's friendly and approachable demeanor made the entire experience pleasant. He was courteous and patient, never hesitating to go the extra mile to ensure my satisfaction. Joe proved himself to be a dependable plumber who excels in resolving various plumbing issue. His professionalism, expertise, and commitment to customer service are qualities that make him stand out in the industry. If you are in need of a skilled plumber who will go above and beyond to deliver exceptional results, I wholeheartedly recommend Joe. His dedication and reliability have earned my trust, and I will certainly be seeking his assistance for any future plumbing needs. Thank you, Joe, for your outstanding service and for exceeding my expectations."

"Arrived as scheduled, professional and courteous. He stayed a few minutes to run water to ensure that there were no leaks"

"I needed my hot water heater replaced. I had rusty water for 3wks. I called 2 plumbers who basically blew me off, 1 that wouldn't come out till I knew the size of the tank and if it was electric or gas(I have no clue about those things) and nobody would do the work on a weekend, I can not miss work. I searched Angie's List and they recommended Safeway Heating. I called on a Friday late afternoon. I explained to the lady I knew nothing about size or anything just that it needed to be replaced and my work schedule. She totally understood and was so nice. The guys were at my house within an hour! The work was done the next day on a SATURDAY! I now have clean and clear water and didn't have to miss work. Lou and Larry even cleaned the one section of my basement and had all the trash bagged up for me. I'm impressed. These guys know what their doing. Explained everything in detail and customer service is 100%. They definitely go above and beyond for their customers. I will be using Safeway if I run into any other problems. If your looking to have work done, call them. You won't be disappointed."

"technician knew what he was doing, got right to the problem in about 10 minutes. Only took a few minutes to fix it. A+ for that.

My only issue was with the billing policy of "billed at hourly rate for any part of an hour" which is the reason for the C on pricing and B overall.  I wouldn't have refused the service if I had been told that up front since we were without hot water for two days but it is insane to have to pay for a whole hour when the service didn't take more than 20 minutes.
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