Serving Lake City, TN and surrounding areas
In business since 2007
Credit card accepted
"We went with KSI because of their excellent reviews, and we were not disappointed. Given a lot of the mixed reviews on here for other area fabricators, we didn't really want to take a gamble on any company that we'd potentially have problems with later, so we're very glad we chose KSI. From start to finish everything was amazing.
KSI's estimate was more detailed than one from another company, the price was a little better, and they seemed to be more able to find the kind of stone we were looking for... all without us having officially "chosen" them yet. We worked with a saleswoman named Kelly and she was wonderful... very quick to respond to emails too. After we decided to go with them, the gentleman who came to measure for the templating was professional, knowledgeable, and answered all our questions. I ended up finding my own slabs at Triton Stone, and the process of getting quotes from KSI on different stones I picked out there was so quick -- it was either the same day or the next.
They were so flexible with us on a number of things, including installation date, avoiding a less desirable spot on one of the slabs, us delaying the measuring until we got some carpentry done, and so on.
The installers were very professional and communicated about everything that needed my input. The undermount sinks and cutouts look great; the cooktop cutout is snug and fits perfectly. No real mess to speak of after they left. There is one part that I wish was more snug with the wall, but they make it clear they can't always conform to walls... and there's not a straight wall in our old house. So it'll be taken care of with a backsplash.
We declined the sealer and warranty, so the price does not include that. We sealed it ourselves with a different product.
We are also so glad that they only charge for the amount of stone used, not the entire slab... which was great because the marble we chose was in smaller slabs, necessitating two for us instead of just one bigger one. So, know that they have remnants available from all their projects.
Overall, we're extremely pleased, and it went so smoothly it's almost a little unreal. We'd use KSI again and absolutely recommend them to others.
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