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"They replaced my beaten wooden deck with a new composite one. The price was more than fair after shopping around. What I liked from the experience was the cleanliness and speed. Everything we agreed on they did in timely manner."

"We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a â carpentry fixâ that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEOâ s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a â dumpster fireâ yet didnâ t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company."

"Charlie and his son did an outstanding job installing screening on my covered deck. The result is a high quality, exceptionally strong white aluminum structure, 8 foot high screening without the need for horizontal center bracing; presenting a finished and delightful appearance. In addition to high quality materials, the finished appearance and structural integrity is due to meticulous notching, careful laser measuring, proper tools, experience and craftsmanship. I opted for AllergyGuard screening and will write another review once Iâ ve had enough time and weather changes to determine if it was the right choice."

"Excellent Service. From the contractor to customer service to the installers! I am beyond pleased. The installers came out and did an outstanding job on replacing my window, very professional and courteous. I will definitely hire Patio Enclosures for my next project. Thanks again guys!!"

"On time, very professional and courteous. Troy did a great job."

"Hiring this company has been a huge regret. I hate writing bad reviews for companies but there is no way that we can say anything positive. Once you sign the contract, you are hosed. We hired them to do install a Louvered Pergola on our deck. We signed the contract on June 7, 2025 with their salesperson Bart, which said they were expired in installation these. Which were later were told by their electrician that he never did this before. This project was horror from the beginning. First they measured the area incorrectly and started to install the pergola in front of our windows. We had to point this out to them. They then had to lower our sunroom windows. Now here we in Feb 2026 the job is still not complete. I have reached out to them several times. We were not able to install a ceiling fan because of the incorrect measuring, and the pergola isn't functioning. Bad remote, incorrect electrical wiring??? Don't know. DO NOT HIRE THEM!"

"Absolutely terrible communication and poor workmanship. I have a contract to update my screened in porch. â 3 day jobâ started June 24 and now it is July 24. Havenâ t heard from anyone in over a week despite talking to Rob on three occasions about completing the project. Curtis stood me up for an appointment. Jay continues to ignore my communications and the original salesperson has apparently left the company. If you want a headache and a nightmarish experience by all means, otherwise, look past this company for your project needs. I take it at this point itâ s just not going to get completed."

"I am very happy with the rebuild of my exterior deck and rescreening of enclosed porch. Leo's Home Improvement gave me a fair estimate for the work that was done. He put extra support beam/joints by the bay window and installed a small access panel to the drain pipe. His crew worked diligently and efficiently on the project until it was done. Their skill was excellent and I am very pleased with the results. Mr. Leo told me it would take 5 days to complete and the job was finished in that timeframe. I will happily recommend Leo's Home Improvement to my friends and neighbors who need decks built and other home construction projects. I will definitely be hiring this company again when the need arises."